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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Old plans? Anyone have an old account they would transfer?

Interest in anyone who has grandfather plan that is thinking of getting rid of please contact to take over thanks.

Resolved! Account suspended because autopay expired and no login

My account login was disabled 2 years ago and i gave up trying to get you guys to fix it. Now my autopay expired and i have no way to login and fix it. No phone, no internet, no customer service. Do i switch providers or will you fix my login?

Service suspended

I added money thru voucher but my service is still suspended.

Resolved! Promo sent to me regard to a new SIM card

I ordered a SIM card which was late. Then I received an email that gave me 5 GB to be added onto a plan over $25. So when I activated my account it should have been added with the promo code.

Phone service not active after I added my topup

I have added a topup on my phone today but my phone service is still not working, it shows my updated balance but still no service.

phone service cut off because automatic payment was declined

Credit card company confirmed that our credit card is fine.

Data Usage

Hello @ J_PM , This has happened more than once where I receive a message saying that 100% of the data included in my service has been used. When checked I see that I have only used 1.8GB of the 3GB and keep losing internet connection. Currently una...

Data reset

Hello on May 18th I made a payment to Public mobile for $39.20 and my data usage did not reset to 0 and now it is saying I have used it all up. I renewed my $35 plan on the $18th so I should have lots of data and minutes left. Please fix this. Thank ...

voice messages not retrievable

People tell me they left voice messages on my phone. The "voice message waiting" sign keeps popping up in the top left corner of the screen. However, when I call to retrieve the messages (by either dialing my own number or by pressing and holding "1"...

add-on problem

I buy an add-on today, and it shows "active". But I still cannot open the website on my phone.

Resolved! Unclickable buttons in the websites phone section.

Hello, I cannot click any of the phones in the "Phone Section" of the main website. Does anyone else have this problem? I was thinking it's one of my browser extensions screwing with it, but I don't think it is. I'm using the newest version of Firef...

Suspension

How do I know if my account has been suspended? My data has not opened even though I paid via autopay one week ago..

Facetiming experience

Hi, Can anyone share their experiences when facetiming on PM network? Does the call go smoothly and video has no pixelation? Lloyd

May an expired plan make a referral ?

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Billed twice

I had two cell phone plans and i cancelled one years ago. I just noticed i am being billed for two charges each month. I haven't used the second account for years and i cant login to it. How do i cancel it and how do i get the charges reversed?

US Roaming Cost

how much it costs for 10 days

PM use in US

Hi, planning a travel to US. Is there a way to use Public Mobile services?

$25 Bonus offer targeted or not?

only one thread is needed

My account is suspended

My account is suspended. I payed the balance but the service is still not back. How long time I need wait? Thanks

Re: activate

i need a tracking number

mobile number transfer

I'd want to switch from Freedom Mobile to Public Mobile while retaining my current phone number; is this doable on your end?

Cannot make calls

Hi I travelled to sri lanaka used a local sim card on my phone. I came back put my Public mobile SIM card back and I have tried a factory reset and a network reset. I have checked my APN settings. I was wondering if there is anything further I can d...

Phone Error

My phone advises that I have an "Internal Serer Error". How do I address it?

How to Search for Lounge Threads?

Alright I thought I was going crazy today with not being able to find the following thread I posted in the lounge "Teracube 2e : Back in Stock!"? I could Google it but not click on it? I did eventually find it and copy the url to my clipboard and tes...

Resolved! Referred a Friend but NO $10 discount for friend, No Rewards for me, What's up?

I have brought many new customers to PM with no issues but the last referral on Thursday May 19, 2022 was a disaster! My friend DID NOT receive his promised $10 discount and I DID NOT receive any rewards or any text communications from PM after their...

service

I live in Montreal and can't talk to my brother.When I call him, he has no incoming signal and I only hear the machine: his phone number and leave a message. The same thing happens when one of his friends from Toronto calls himExcept in these two cas...

Is the US "Freedom Phone" Compatible?

Resolved! Is the US "Freedom Phone" Compatible?

Hello,Is anyone using a Freedom Phone from the USA? Thinking of buying 2 of them. https://www.freedomphone.com/

Resolved! no data after coming back to Canada

Came back from the US (didn't buy a US roaming plan while there, in case if that makes a difference), the phone picked up PM once I crossed back. Can make/receive phone calls and text messages, but no data. I haven't used it all up - I still have mor...

Resolved! change email

How do i change my email? i receive too many spam emails from people of Public Mobil community

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