Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
What do I do boughten time put it on my phone got my plan and still nothing I can't call text surf web... While out getting time grab some food for my babies tummies thinking I put the receipt in my purse.. Well just my luck I can't find any where p...
my plan is out tomorrow and with the Rogers power outage there is no way for me to make a payment or get a voucher not is working. Why can I do
I thought I added US roaming as an add on but it isn't showing on my add on list? How can I verify if I have this or not?
When I enter my cell number during activation it states "enter a valid Canadian number". I can't get past that. The number I have entered is my existing Public Mobile number. Any suggestions?
I bought my first mobile plan on a special deal at the Holidays a 4gb data, unlimited text and talk at $25 paid every time at the end of month. and now yesterday at July 7th my mobile plan is missing 2 gb of data and my payment is every in the middle...
I've notice that the past month or so i've had a massive drop in reception on my phone while I'm at the office. I used to have some issues with connection where people said i would cut in and out but i would still receive calls and I would still be ...
I cannot make my payment because I dont remember the password to the selfserve account.In resetting my password, I dont know the security question. Maybe the agent who setting up my selfserve account, did not tell me. what can I do?
I have just activated my sim card, however, my phone is saying "network locked SIM card inserted", nor can I manually connect to the network. Help please!
I realized I stopped receiving text messages after I switched to public mobile (getting app login authentification, even ads). However only when I texted my friends, there was no problems receiving theirs. I just don't know what part was wrong. I che...
How can I Port my PM numbers to another carrier. I have to PM numbers to port. Please advice
I transferred my number Tuesday and everything went fine. All of the sudden I get a text saying they can't transfer my number and here's a link and I don't understand what happened or what to do. I've had the same number 10 years and don't want to lo...
Hi I’m living in Toronto, may I get a public mobile plan with St John’s number?
Hi, my brother and I have the same phone plan but he has 1 Gb of data and I do not
I am trying to add more data to my account due to the Rogers outage. My payment isn’t processing. I need the data as soon as possible. Please help!
Hi: I am need to have public mobile resend the 'port' message to Koodo so my phone number can be transferred. How does this happen? Jason
How do I get my call records
Hello,I ported my number out and I am still being charged.
can't make calls or send text mesagesbut can receive calls
I am a new user. just activated my card and tried to use it one week ago , it was fine.today some one called me, it was a dirty call so I listed as disturbed call. Then my phone was locked.I tried to call several phone, they were all busy. this is so...
I purchased extra data 1G before my plan ends tomorrow morning. It was working for a bit then it stopped .Since this morning I have no data on my phone and I am sure I have not used a full gig in less than 12 hours. I would like to have a refund or ...
How do I contact someone I need help and this is impossible
Is it possible to add a landline to my existing service?
Hello,I am traveling in Tampa, Florida. I used US Roaming Call,Text,Data 20 days. It worked with no problem. Today I extended and bought US Roaming Call only. Website shows that I have the addon. But my network is glitching, I can't make a call and n...
It's been 1 month that I transfer from Fizz and I have problems ; people can't call me, but I can call them, Some people does not receive my text and can't send text message to me. I have a iphone 7, is it my phone ? What can I do ? Also is it possib...
I signed up for auto pay, and and did not get any data. I pay over $30 (it seems to change from payment to payment) please advise as to why that is, I am having too much trouble with public, I will quit if this is not resolved Thank you John
Purchased a public mobile sim card, and when on the payment page where I fill in card details to pay for my new plan, I keep getting the message: "We were not able to process your payment. Make sure all information is correct or try again with a diff...
@David_J- Back before the last change of the community, there used to be indicators next to posts that indicated that the post has an image. Or a link. Or even had been blanked out.I'm requesting the return of the image indicator.I ask this because s...
I need to speak to a service agent
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