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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cancel Autopay

Hello, When I set up my PMobile account, Autopay was turned on automatically. However, it was stated that I could switch this off by going to my self-serve account. I've gone to the latter account, but I can't find how to cancel Autopay. How do I do ...

Resolved! I need to find my puk number

I need to find my puk numbers and my sim is locked

Resolved! Credit card

How come it won’t show me my whole credit card number and just the beginning and the last 4 numbers why not show me the whole credit card number I’d like the whole thing to show my credit card number since it’s only me who’s using it

Resolved! Plans change

i changed my plan, i got charged twice, my connection extremily slow, after 1day i cancelled my new plan and didnt get creditany way to speak to human to solve this problem please please need help

Resolved! About stop service

Hi there,I wanna stop the service how can I do the next step? Samuel

Resolved! International Roaming

Hi Does Public mobile offers any international roaming for 10 days for UK?

Missing incoming text messages now and then

Hi team, I'm having trouble receiving incoming text messages. Randomly I'd receive some and not receive some others. No pattern really. I tried switching to a different app, but that didn't solve the problem. Any recommendation? Thank you so much.

Can't access data

Hi folks,I still have some data in both my monthly 250MB data plan as well from 200MB additional data add-on I purchases. Yet my data usage on my mobile stated 0B and can't access the Internet anymore using my data plan. I tried resetting network on ...

Resolved! used phones

hi. not sure if this is the right portal. i bought a used phone from PM a month ago and now the battery won't hold a charge. who to i contact about the warranty? thanks. bruce

Resolved! Sim Out of Phone

Hi I have a question. If for some reason I keep the sim out of the phone for a year or more, will it become inactive? or fI can just put it back and it will work.Thanks to all who answer. Atul

Resolved! Unable to verify phone number when creating a new account

Hi,I'm unable to create a new account with my phone number so I can pay the bill. I try multiple time with the 6 code they text me and when I copy paste it exactly as is, it's says: "Incorrect code. Please try again.'Any clue how to solve this? Thank...

Resolved! new full package?

I want to get a phone, SIM and plan for my daughter.You can't join without a phone number... how does she get a plan and set up as a new user with a public mobile provided phone and a new package?

Resolved! Blacklisted s20fe

My phones been blacklisted I need to know who called it in stolen

Resolved! I want to buy a new phone. Motorola one 5g ACE.

I want to know if this phone can work with Public network or not.This is 5G phone. Can Public support 5G ?If Not, which network will be used ? 2G, 3g, 4G ?This phone has below bands:5G NR: 2/5/25/41/66/714G LTE: 1/2/3/4/5/7/8/12/13/14/17/18/19/20/2...

Resolved! Need to cancel account and autopay

Have lost Sim. Not registered on self serve and autopsy was setup by salesperson at public mobile kiosk when Sim was purchased. No current way to cancel autopay

Resolved! Samsung A52 compatible?

Hi all, I am considering buying a Samsung A52 from a Canadian 3rd party seller on Best Buy. The full model number is SM-A525M/DS. I'm not sure if it's a North American model or not. Would the phone be compatible with Public Mobile? Thanks in advance!

Resolved! Plan unavailable

Hello,I just paid for my plan in a shop, my remain balance is $30 but my network still does not work. What can I do?

Resolved! Refund

I bought public mobile’s boucher at pharmacy but they didn’t work at all.I want refund for them so I asked to the manager of pharmacy. But they can’t refund of them so I contact to public mobile directly.

Resolved! How to get a HUMAN at Public?

I am a new customer.- 3 days agoyesterday I became unable to recieve texts. I get to the point where I get the link to Submit a Support Ticket- but it doesn's accept my login credentials- I try 611 but there is not support option and it won's accept ...

Resolved! PUK

My phone is asking for a PUK code and has locked me out

Need puk to unlock phone

I have problems replying back so here 35 calling texting 2gb data and yes it asks for puk number

Resolved! account locked out

my account locked out. already changed password through the email

Resolved! secret question

Hello , I cannot access my account. I tried answering the security question but it seems to be incorrect. Please help thank you .

Resolved! Problem getting US roaming to work

I purchased the US roaming add-on, but now that I am in the US, I am not able to get any service. I have no cell service. My mobile data is on, and I also turned on data roaming. However, I noticed that Public Mobile seems to be partnered with T-Mobi...

SIM locked

My phone says I need a PUK number how the heck do I contact anyone? It’s all robots

Can't recieve calls

I just got the public Mobile service and I can make calls, but can't recieve any. I hope someone can help me

Forgot security question + lost my plan

Hello. I have forgotten my password and do not remember the security question when I am clicking forgot password. I need to renew my account and am currently unable to make calls. Please help me log into my account so I can renew my plan

Locked out of my account

I have been locked out of my account. I do not recall my security question.

US calling add on

I have purchases a 10 day talk add on to the US but am still unable to make my call???!!! Help

Resolved! Customer services don’t reply

I sent private messages since yesterday and today. No body replied and I need my phone service immediately. They make people life difficult and very frustrating. Can someone help me how to reach them? Do they work weekends? I need my phone service im...

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