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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

What is with the support system? Is there a better way to get help?

I have been trying to contact someone for over an hour and a half. I have issued a ticket, Jorge has sent me a message but then has not answered me. Does this kind of thing happen a lot? I am very frustrated as this is not the first issue I have h...

Quit Public Mobile

After nine years I am quitting Public Mobile Service. I am fed up with the number of times they have cut off my service without warning and left me stranded all because of a payment mis-hap. And when I try to make a payment I can't and the WORST is ...

Data Disappeared

I pay for a plan with 5GB of data on thh 3rd of each month. It always lasts me the whole month and I have never run out. This month I got a notice on the 14th saying I had used 100% of my data, which I'm pretty sure is impossible. I didn't do anythi...

Reverting the plan mistakenly activated

Hi I just realized that I mistakenly activated 50 dollar plan instead of 25 dollars. Is there any way to cancel 50 dollar plan and get back the remaining money in my account?

Why was paying 32.00 now u r saying its 35.00

Regarding my payment

Resolved! Re: Xiaomi Redmi phones?

Hi, I have a friend of me who I refered to PM, and who is owning a Redmi 9 (International version), but his phone can't detect PM network. But with his iPhone 6 it works. Yet, before buying the PM sim card, we checked that all the required frequencie...

Resolved! Start next billing cycle now

I want to start my next billing cycle early. Because I have now internet at home, no power either, I am out of data on my phone. It would be much cheaper to start my next billing cycle now then buy +1gb of data. How can I do this? Tried the cha...

Trying to get old number back

Hi - had a number that i was using on a month to month prepaid bases. I had ported this number over from virgin mobile to public. i just got a bell sim card and they tell me that no one is using this number but only public can get it for me. will i ...

Resolved! Long distance minutes

I have unlimited Canada wide minutes in my plan, when I try to make a long distance call in Canada I get a message telling me I have used all my minutes! What gives?Thanks in advance for a response.

Resolved! Locked phone

I bought a new phone and gave my old phone to a friend and it will not accept her SIM card from another carrier as it says the phone is locked

No options to change my plan

Want to upgrade my plan and put enough money in my account but when logged in I don't get an option to upgrade my plan.

How do I get my phone number back?

I travel for 4 months now I came back my phone number is not working please help me.How do I get number back

Resolved! Advertisement in my private message box?

Hello,I am new to public mobile. I just got an email notification that I have a private message and when I logged in I saw this:"Over $350 per day! Remote work from the comfort of your home! Paycheck every day!Work remotely from the comfort of your h...

Ran out of calling minutes!

I added more money and still can’t use my phone, what’s the problem?can someone please explain?thank you

More data

Hello I ran outta data and would like to upgrade to receive more. Can you help me

Hotspot keeps disconnecting

I switched over to Public Mobile for better coverage, however the service with hotspot is very inconsistent.I’ve connected my phone (iPhone 12) hotspot to my laptop on my way from Mississauga to Waterloo, and sitting in Waterloo downtown but it keeps...

Resolved! Voicemail

My VM message centre is a Nova Scotia number and I'm in Ontario. Can I switch the number manually to MY area code. In VM settings there seems to be this option but I'm just not sure .

Payment

Payment not going through

Cancelled phone plan but I'm still getting charged

I've cancelled my auto pay multiple times but it is still charging me. Is there a number or any suggestions on how to completely deactivate

data usage maxed

i payed my bill and by the time my plan reactivated it said my data was all used, i have everything shut off so no data gets used, ive rechecked settings several times and everything is off still the only cellular data permission i have is for public...

Resolved! EIMI number

I would like to get EIMI number to unlock the phone.

My payment was accepted. Why won't my plan activate?

Last month I had to suspend my account because my phone was stolen. Today I bought a new sim card for a new phone, and reactivated my account. I received a text saying my payment had been received, and my account shows a surplus balance and zero dol...

Resolved! Friend Rewards

We activated our account and forgot to use the refer a friend code, can we apply it after we activated our account?

Resolved! Using another SIM card from another carrier temporarily without cancelling my Public Mobile account

Hello, I initially purchased a smartphone directly from the manufacturer himself which is Samsung in 2019.The smartphone was brand new and it was unlocked because it was not attached to any carrier.I am currently subscribed with Public Mobile with th...

no service

I had my phone the network not in service from last night 9:45pm until now. Because some one hack to my email account and disable my network phone service provide(email is my .please let me know to get back the service even thought some retailer t...

Resolved! My port didn’t work

My port didn’t work and I no longer have my old cell phone SIM card. I did contact my previous provider and they opened the number so it can be ported.

Resolved! Monthly Invoices Required

Hello. I am the primary account holder for my son.He requires monthly invoices to submit for reimbursement.I was informed that I had to make the request because the Profile and Account Details are under my name.He requires invoices for April 2022, M...

Resolved! Deactivate plan

I no longer wan't my phone carrier to be public mobile, how do I cancel it?

Resolved! Customer service

I have been waiting for over an hour and sent multiple tickets with no response. Starting to get extremely frustrated. Is there any way to contact someone directly that can actually assist me

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