Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Public Mobile has not sent a portout request to PC Mobile so I can transfer my phone number
My US roaming is not working. I successfully paid for and added it to my plan. Where do I get the activation code from?
Hello. I just found that my kid played with my phone and added a bunch of minutes that I don't need. I there a way to get the payments reversed?Thanks.
Hi,I want to change my cell phone number and wanted to find out what is involved and what the ramifications are.A few questions:1. Do I loose any of my current benefits? ie extra data, extra minutes, auto-payment benefit etc.2. Where on the website d...
Hello,In fact I did forget about my password and I tried too many times that my account has been desactivated.What should I do to reconnect.Otherwise how could I have my account number of the offer (14 digits) ?This too urgent, please try to reach m...
Hi i dont know the email i setup my account with , it was on auto pay from my credit card for so long so i didnt bother logging in. Now i got new credit card and dont have access to my account.
Every single time my partner travels from Canada to US (alaska) the US add ons and roaming doesn’t work properly. The “Community Service” to create a ticket and try to receive help is SOOOO convoluted for another person to assist him (while he’s tra...
Hi I added the $20 US roaming and data bundle and it has not worked. I posted extensively to the forum looking for help but nothing worked (see exchange in forum). In addition to what I posted I upgraded to android 11 and reset the phone. My phone...
On auto pay... plan date yesterday. Also changed plan same day (yesterday) and paid new amount as well (so still have credit). Still showing expired and some internet secure apps like 'square' still will not work. I need this fixed. Please help.T...
I needed to suspend my account, upon reactivating, the auto pay reward and one another disappeared. Do I lose them?
Hello.Why do I get this message after the renewal date and have to add more minutes? Thanks.
I paid $50 for June and now the plan is overmy account has been suspended because I haven't paid for the next plan(July) yetBut I want to use the $35 plan for July instead of the $50 plan I used in JuneSo I tried to change the plan and pay on the sit...
I changed my plan to have the unlimited Canada/US plan and now I’m in New York City and nothing works. I got no data, no phone or text but have been paying for this plan the last 2 months. I’m not impressed.Am I supposed to do something to activate i...
I have been trying to log into my account to no avail. no one has contacted me for a long time. The account says locked out Everytime I try to enter the password I had saved specifically for Public Mobile And now they are charging almost double of w...
I would like to keep my existing public mobile number and transfer it over to my new Koodo account. However, my phone and PM sim card were lost so although my PM account is still active, I am not currently able to receive an SMS text to port the numb...
I had my phone stolen then suspended my account until I received a new phone and sim. When I reactivated the account and changed the sim I was billed in full without the rewards I had been receiving for several years. What should I do?
I changed my bank account for autopay and I am paying usually around $12 however I got charged for$16.
I followed the instructions to insert my new Public Mobile sim card and the existing number seems working. However, I'm only able to make outbound calls with the Public Mobile SIM but cannot receive any incoming calls.
Hi there, My friend, Ref. No. xxxxxxxxxx, who referred me to Public Mobile on May 16 has not received her credit points, I have not got my $10 credit up to now. Please check and let me know when can we get our credits
Yesterday I was told my number was changed to a specific new number and now when people text me it says it’s a land line ?!?? Like seems like this company has crazy amount of people complaining about the service here?! I spent hours yesterday trying ...
it seems access to my account, which is paid up til July 7 has been disabled. How can i access my account on line to disable bililng???
Need help reactivating my account
Is the $25 plan 500mb of data plus and additional 500mb of data if you use auto pay?
hello, I am attaching this receipt I kept getting for 2 days now... can you please give me a clear answer
I charged twice for my monthly top up, how do I get my money back
I'm unable to log into my self serve or reset my password, it keeps saying I'm locked out and need to contact help. Unsure of what to do because I can't make a payment if I don't log in. Thanks!
Please help me find my PIN...
I logged in and wanted to purchase two extra GB of data at $15 each. I made the $30 payment, it went through, I added-on 2 GB of data, but only one is showing on my account....even though I paid for 2. How do I get this fixed?
Hello I can't make payment because I can't login In my account
I am not using my plan for almost 3 months and I will be away for next 2 what option do I have to keep my number
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