Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Cant sign in in my account to make changes
My account payment came out yesterday and all day i have not been able to access data to use the internet. I can also not send or receive texts or phone calls. My data cycle usually resets on the evening of the 22nd of the month. I have reset my pho...
I received my new (gently used) iPhone from Public Mobility. I put the sim card in. I got an email saying the card is now active. The phone shows No Service in the top left corner. When I set up the phone it takes me to the sign in for apple id a...
I purchased a card from my local gas station to top up my phone and when I enter in the card I am getting an error message about the card. I need assistance to get the funds loaded to my account, the store is refusing to refund me. I tried calling an...
I recently switched to another service provider and switched my phone number over, it seems like my account was deleted (I created a new one under the same email after being indefinitely logged out) I think there may have been an outstanding balance,...
hoe do i get a puk code
I am having the same issue:( I am trying to port out but I am not receiving the text message. My phone is still active. What can I do?
I'm considering a new phone so I've come to check if it will work with Public Mobile but the drop downs are blank and will not allow me to type anything either?????
Could I received a email when I receive a new notification or message in my Public Mobile Community inbox? Thanks
Recently my phone voice become very unclear after connected with the other people. I am not sure what happened to me. I have two persons in the same place using public mobile service and both had the same issues. I hope i can get an answer from the p...
not sure what’s going on, been trying to fix it forever. can’t make calls, receive texts or use data. i’ve already tried resetting my phone, network settings and i’ve taken it out and put it back in but nothing seems to be working.
I purchased a refublished phone and its delivered wrong type and color Whats should I do?
Have data in account.No limits on phone.Tried all steps suggested including resetting network settings ... Android phone.
Hello, Thank you for the welcome email. Just one question.... I used a friend's code when I signed up which I thought would give me a $10 credit or maybe $5 credit each month for 5 months. I was told both of these. Just wondering when I can expect to...
how do i recover an overpayment. my payment was overdue so i put $100 on account and then went to change plans. After changing plans I noticed they took both plan payments off of credit card and PM current balance. How can one account owner have 2...
Since over one year I have a PublicMobile number that I do not use. I even don't have the SIM card anymore.I need to stop the monthly payments that keep on since then. I tried to access to online service but not having a password nor the sim card to ...
Ii never had a cell phone and I’m a bit lost. Can anyone recommend a cell that is compatible with public mobile and the cheaper the better for methankscarole
I am getting charged for payments i did not authorize. Can a customer service rep. please give me a call.
HeyI noticed my data is missing the proper amount including the holiday Christmas data and loyalty data. my account expired i topped it up 2 days later and still my data is missing. Can this be adjusted please?
I have autopay, but this month I was charged 9 dollars, not like before. I forgot my password for my self service..tried to reach " agent".... Had bad costumer support. She or machine asked me strange questions.. Like - how long I have publik mobil...
Can I transfer my home phone number that I had for 22 years + to my cell phone with public mobile?
I am fairly new to Public and I don't seem to be getting or sending any text messages while I am away from wifi.
Planning to switch the sim card to a new phone (same sim card in a new phone).Also have a SIM unlock pin .Question.. can I just eject the sim card from old phone and insert it in new phone and start using the new phone after unlocking the sim with ...
Hi,I am trying to reset the password to my self-serve account. I know the answer to my security question, and I have been able to receive the email with the link to reset this password. However, when I click the link sent to my email, it takes me to ...
I am locked out of my account. I attempted the security questions but failed. I can't figure out how to get unlocked. I can't submit a ticket because I can't log in. FYI I have 2 accounts and am sending this through the account I'm able to log into...
i have the cell phone number from chatr for 10 years and all of a sudden public mobile gave the same number to one of their customers and now we are both getting each others phone calls randomly.i have never lost my number or had it canceledactive nu...
I bought 500 add-on minutes for $5.00 on June 20thProblem #1...My credit card was charged $11.50Problem # 2...My account shows a top up of $5.00 instead of an add-on of $5.00Problem # 3...I ran out of minutes yesterday while on a trip. Very inconveni...
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