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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't seem to access my account help

I bought a sim card and i'm trying to change the plan can anyone help me

May I use TELUS ZTE Cymbal 2 8GB - Black - Prepaid phone

Hi,May I use TELUS ZTE Cymbal 2 8GB - Black - Prepaid phone?https://www.bestbuy.ca/en-ca/product/telus-zte-cymbal-2-8gb-black-prepaid/16158346 Thanks.

I would like to replace my credit card with a new one

Replace credit card

Tech,support

Why won't my phone connect to public mobile network ? I tried everything that was suggested and it still won't work.

Unknown Charge on my Credit Card

I have a charge on my credit card that I am not sure where its coming from. I have 5 phones active on my personal credit card and this unknown account charge is showing on my business card.

Phone number

My Data stopped this month having used 25% of my 5Gb

Since a few weeks ago my cellular data stopped working but I could still call, text and wi-fi no problem. What is my next step here?

CC info to update

Is there a contact phone number where I can call and update CC info. I am having sign in issues. I post 6 hrs ago. no response so far

Resolved! Early Renewal

Hi, I would like to renew my plan early, how do I go about doing this?

I have tried numerous times to open a ticket but then Suddenly my password is no good

xxxxxxxx wants to close his account and be refunded since he received no Credits or RewardsI will be helping him close his accountHe has credits on his account I put money into his account I was going to pay his bill I have tried numerous times to o...

reactivate a phone

updated my credit card. It worked for 2 phones on the account but not for the third So the phone was suspended today. Tried to reactivate the phone by doing various things. Tried making a payment giving a specific amount and also with 'amount owing' ...

Plans

Plan expired why would this be?

Resolved! esim conversion

can i convert my public prepaid sim to esim in Ontrario

SIM Card Pin Number

I recently returned from Europe and now need to re-enter my SIM pin for my Public Mobile SIM. I can't get anywhere without talking to a service agent. Please help. Blair

Payment

I have been using my TD visa debit card for all my auto pay. Had to update new card. Now saying won't take it

Resolved! Missing options in Phone Compatibility Drop down lists

Hello, the data is not populating in the lists for this:https://www.publicmobile.ca/en/on/get-startedThere is a section to check phone compatibility, but the list of phones is not populatingany ideas?

Plan suspended

Hi, I pay my bill to reactivate my plan before it goes permanently deactivated but it looks like I don't have my number anymore. Can anyone tell me what should I do since I pay in a valid period of time?

Resetting my PIN

How do I reset my pin for my phone?

Data not working

HiMy data is not working. I have a plan with unlimited calls and texts and 1 GB data. My data is stopped working and in my account when i select to see my plan or my data usage it shows an error. saying oops something went wrong login again.. it repe...

Bill

How can I get a phone bill with a home address in PDF format or in the mail? Thanks

Phone number trouble

I recently got set up with a public mobile account. I transferred my previous number to this account and was able to use it for a few weeks, but for some reason the transferred was cancelled and public mobile gave me a new phone number. The new phone...

Will My $50 Plan Be Updated?

The $50 plan has 10GB Data. My $50 plan only has 8GB Data. Will it be auto updated to 10GB Data?

Data is garbage please help

Apple iPhone 12Live just outside of Toronto, Canada. I have always had problems when my phone is on my public mobile data. I can’t watch more than 2 sec of videos on any platform whether it be a WhatsApp video, iMessage, Instagram, FB or TikTok. It a...

Resolved! Can't call out on phone

Hello...I have a new Hotwav Cyber 9 Pro phone...data and text work....but can't call out...rebooted phone...factory reset phone...reinserted sim card...nothing works....any ideas????...thx...Bob

Resolved! Reduction/Change to Service Area?

Just wondering if anyone has noticed a marked reduction or change to their service area?I've had great service at my house (Eastern Ontario) but as of 10 days ago I have no access to phone service in my house at all - A huge concern as it means I don...

Account has enough balance???

I went to pay my bill as my service was suspended today. Everytime I try to pay it says my account has enough balance? But my service is not restored, no payments have come out of my account. How can I pay my bill and restore my service? Thank you

Reset password

Hello,How I can reset my password I forgot my password and security question

Plan expired

i noticed my data wasnt working so i checked my selfserve to see that my “plan expired” and it was saying i didnt pay, i checked my bank and transaction history, and i did pay for it. i also noticed my data itself isnt working but i can still send/re...

Money being taken out of my account early without permission.

Just wondering why $50 was taken out of my account this morning and put on my balance. I already topped up my account, i don’t need money being withdrawn from my bank when it is not necessary. I would like that money put back into my bank account . T...

SIM Registration

Hi! I am registering a SIM but when it ass for SIM number and I add the number it gives me a message of not correct number even though I am entering the correct number after 30000. anyone can help? thank you!

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