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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12459 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23574 Views
  • 183 replies
  • 25 Bravos

Resolved! Unable to login into the portal to renew the account

Hi, My account is disbaled and im not able to login online to activate the account. When i try resetting the password, i get a message that says " Login failed, try again."  Any help is much appreciated. Thanks.

hardeep2 by Great Neighbour / Super Voisin
  • 325 Views
  • 2 replies
  • 1 Bravos

**Data Related***

Hello,Please note that I recently reached my data limit (2 GB), so I was stopped from using anymore automatically.My new billing cycle has already started, but my data is not working. Please advise on how to get it to work again. Thanks!

Surendene by Great Neighbour / Super Voisin
  • 475 Views
  • 9 replies
  • 0 Bravos

Change email

How do I change email on my account if I can't sign in my email and didn't have a community account. I've opened a new account with new pw and account with old email but its asking for verification code. Im trying to transfer sim cards cause I lost m...

Chris2277 by Great Neighbour / Super Voisin
  • 267 Views
  • 3 replies
  • 0 Bravos

Resolved! my coverage in Canada

HiI live in NB.  Plan  to travel to Ontario. My current plan -5GB at 3G Speed ,Unlimited Canada-wide Talk, Unlimited International TextWill my plan work in Ontario as it is  with no limitation? Or do I have purchase extra add-onAdvise appreciatedRega...

msabeysekera by Good Citizen / Bon Citoyen
  • 476 Views
  • 6 replies
  • 1 Bravos

Charged by public mobile when activating Koodo sim card

I am not a public mobile customer (I used to be but closed my account a few months ago). Last week, I activated a Koodo prepaid SIM card. There were some issues with activation and I had to try a few times. I recently saw that on my credit card state...

Question1984 by Good Citizen / Bon Citoyen
  • 356 Views
  • 4 replies
  • 0 Bravos

Email change

How can I change my email with Public.

Janeomac by Great Neighbour / Super Voisin
  • 143 Views
  • 2 replies
  • 0 Bravos

Locked out of my account

Hello,I forgot my password and tried to key it in incorrectly a few times resulting in a locked account. Can you please help me with unlocking my account? How do I go about doing this.   

Candilez by Great Neighbour / Super Voisin
  • 292 Views
  • 3 replies
  • 0 Bravos

Correct date format

Trying to put a ticket. It is asking to put a date but does not suggest the format it should be entered.I tried variations but can't seem to get the correct one.yyyy.mm.ddmm.dd.yyyymm-dd-yyyyyyyy-mm-ddNone seam to be acceptable. Any suggestions?

nata_lya by Great Neighbour / Super Voisin
  • 154 Views
  • 3 replies
  • 0 Bravos

Payment through Xoom lost

I sent payment through Xoom and even though the transaction was completed successfully I still don’t know where the payment went. I’m told I need a Telus pin to find and apply my payment. Does anyone know what and how I can do this?

Lemongello by Great Neighbour / Super Voisin
  • 301 Views
  • 5 replies
  • 0 Bravos

Hello

How long does it take for your account to be suspended.i had payed a couple days ago and it says my account is suspended..

burlaka7 by Great Neighbour / Super Voisin
  • 211 Views
  • 3 replies
  • 0 Bravos

cannot connect to internet

i have 250mb each month. it was ok before but cannot connect to internet this month. i only used 12-15 mb up to today. 

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Sharonz by Good Citizen / Bon Citoyen
  • 525 Views
  • 10 replies
  • 0 Bravos

Resolved! No service

I have paid for my monthly service and still have no service ...I want to get my reimbursement and cancel the service. How and who should I talk to ? 

Vilaysane45 by Great Neighbour / Super Voisin
  • 332 Views
  • 5 replies
  • 0 Bravos

Long distance calls

Good day,I am calling Ottawa from Victoria. I place a 1 area code number but i get a response telling me I need to put a 1 for long distances. Not sure what to do next. Thanks in advance

Nivekaw by Great Neighbour / Super Voisin
  • 234 Views
  • 4 replies
  • 0 Bravos

Resolved! Card refusal

I received a text Wednesday June 1st asking me to renew my visa card as it had expired. I signed in and put in the updated info for the card. The system said they could not verify my card  as my issuer had rejected it. I called my bank who said there...

iainr by Good Citizen / Bon Citoyen
  • 177 Views
  • 2 replies
  • 0 Bravos

WIFI calling

Hi,I just purchased a new Public connection and when tried using it came to know there is no signal in my home. Customer case was useless and said that they can guarantee signal only on main road. He said simply don't recharge next time and switch to...

Hiteshgrand by Good Citizen / Bon Citoyen
  • 1719 Views
  • 12 replies
  • 0 Bravos

SIM card arrival

My SIM card hasn’t turned up at my Address. I’m now without a phone. I need urgent help!  

Mossman123 by Great Neighbour / Super Voisin
  • 300 Views
  • 9 replies
  • 0 Bravos

Addon

How can I check if my addon is active 

bidsanand by Great Neighbour / Super Voisin
  • 182 Views
  • 3 replies
  • 0 Bravos

Resolved! Nokia X10 Compatibility

Hello,I recently referred a friend to Public who needs to buy a new phone soon and has decided on the Nokia X10 (Nokia X10 - Full phone specifications (gsmarena.com)) because it checks the boxes for 3.5 jack, FM radio, USB C, etc. I checked the bands...

aandrej by Good Citizen / Bon Citoyen
  • 540 Views
  • 6 replies
  • 0 Bravos

USD unlimited talk plan

I have the Canada wide plan and is heading to the US I just add the unlimited talk plan for the US can I make calls to Canada for free does any one know?

Ind by Good Citizen / Bon Citoyen
  • 406 Views
  • 6 replies
  • 0 Bravos

Resolved! Cannot receive calls

I cannot receive calls moved from Bell to Pm yesterday, directly forwards to voice mail, went into forwarding calls and shut off this feature and restarted phone still not receiving calls

ElaineB by Good Citizen / Bon Citoyen
  • 590 Views
  • 10 replies
  • 0 Bravos
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