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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Wi-Fi disconnected

Hi everyone, For almost 2 weeks Wi-fi has been disconnected.I checked Settings numerous times, called my Internet Provider, went 3 times to Public Mobile sales booth, nothing has worked so far.I got an email from Public Mobile about the use of 100% d...

Resolved! Stopping Notifications that payment is due when I am on Auto Pay and have been for years.

How can I stop the annoying notifications that my payment is due when I am on Auto Pay and have been for years. Public Mobile have my credit card info, my authorization to charge my monthly fees every month, why do they send out 2 or 3 texts about pa...

Add On

I bought Add ons for my trip to Iceland and nothing is working. I bought data and calling minutes. How do I make it work? If I can’t make it work, I want a refund. I was expecting a call while I am away and I really don’t want to miss it.

Reporting No Service

Last few days I've noticed when I'm at home my phone would report no service. I would have no bars and an X indicating no service. Attempting to make calls and sending SMS fails as expected. This only started within the last two days. Going on a ...

Resolved! Purchasing more than 1.25 GB of U.S. Data

Hey, So I’m going on a trip to Vegas and I will definitely be needing data for my trip. I noticed that there is not very much data add ons available and I’m seeing mixed info about whether I’m able to purchase more data before or after the 10 day per...

security question

Does anyone else know how I would be able to change my security question. I couldn't log into community, I have had the same password, never changed it, then yesterday told me I wasn't reconised. Was a lot of hassle to finally change my password. It ...

Resolved! Do all the talk plans include call waiting, conference (without extra fees)?

Do all the talk plans include call waiting, conference (without extra fees)?

Error 6uv1/Number not in service

I have been using my PM number for a few months now and have been making and receiving calls with no problem. I've also received voicemails on this number in the past. However, lately my contacts are telling me that they get a message like "Error 6uv...

Has Public Mobile locked out my LG V30

My phone is new and now know it's a USA model. It shows a good 4g connection but will not call out or receive calls.Have read that Telus locks out some IMEI's

Resolved! Why isn’t my phone working

Resolved! Transaction fees

Why am I being charged $1.50 each for 50 texts & 50 minutes, in both May & June when I have not used or done either??

Not getting points

I'm not getting the proper points missing annual points and auto pay points.

International text messages

I recently upgrated my monthly plan to the $50/month one including : - 10.5GB at 3G Speed- Unlimited International Text- Unlimited Talk to Canada and the USHowever, when I try sending text messages, I get a message from public mobile saying : sorry, ...

Resolved! Public Mobile ( Temporarily Unavailable )

At my local Walmart I asked for a SIM instead of buying it online, and so the sales person at Walmart did my activation with me for the SIM. I picked my plan, and added my CC to my account. But when I returned home and put it into my new Google Pixe...

My data plan is not working

Hi, for the past few days, my data plan is not working and I have no access to internet outside of wifi. Thanks for your help in resolving this Fred

Calls dropping

Since upping my plan I have not been able to make calls go through to person I am calling

while I am here ...

Renew plan

I have enough money in my account to cover the balance I missed my payment by one day it won't let me reactivate my plan or do anything I need my phone urgently please help

Resolved! Future planning.

Hi. Webb here.An answer to this question is not immediately required. The phone I use has the capacity for two sim cards to be used at the same time. Obviously I have a sim card bought in BC. That is the one that has my current phone number. Some tim...

Resolved! how secure is my phone number?

Hi everyone. Webb here.I just became a Public user and within a week the first call I received was a scam. At that point only the one friend I have and me, knew my new Public mobile number. So how do scammers get new numbers like mine?DW

Can't seem to access my account help

I bought a sim card and i'm trying to change the plan can anyone help me

May I use TELUS ZTE Cymbal 2 8GB - Black - Prepaid phone

Hi,May I use TELUS ZTE Cymbal 2 8GB - Black - Prepaid phone?https://www.bestbuy.ca/en-ca/product/telus-zte-cymbal-2-8gb-black-prepaid/16158346 Thanks.

I would like to replace my credit card with a new one

Replace credit card

Tech,support

Why won't my phone connect to public mobile network ? I tried everything that was suggested and it still won't work.

Unknown Charge on my Credit Card

I have a charge on my credit card that I am not sure where its coming from. I have 5 phones active on my personal credit card and this unknown account charge is showing on my business card.

Phone number

My Data stopped this month having used 25% of my 5Gb

Since a few weeks ago my cellular data stopped working but I could still call, text and wi-fi no problem. What is my next step here?

CC info to update

Is there a contact phone number where I can call and update CC info. I am having sign in issues. I post 6 hrs ago. no response so far

Resolved! Early Renewal

Hi, I would like to renew my plan early, how do I go about doing this?

I have tried numerous times to open a ticket but then Suddenly my password is no good

xxxxxxxx wants to close his account and be refunded since he received no Credits or RewardsI will be helping him close his accountHe has credits on his account I put money into his account I was going to pay his bill I have tried numerous times to o...

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