Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello!I'd like to take advantage of the 34/50GB Canada + US plan, but I have 3 numbers I want to bring over into that plan, as well as an additional simple account.How can I do this efficiently?
Hello, Any chance I can switch to this plan please?I don’t want to port out to Freedom, and decide if I should come back as new customer?Thanks for your consideration,
Hi. I'm fairly new to PM and can't find a current answer to this.I signed up for $34 4G 60GB CAN plan last Oct for 90 days and it automatically renewed Jan 25/24. I'd like to change today to the new promo for $40 5G 75GB CAN-US plan... as i now need...
Somehow I deleted my eSIM and now I’m without any service. I need a new eSIM from PM somehow. Please assist. Thanks. @CS_Agent
Hello everyone! I have trouble transferring my number to public mobile and am currently stuck with my temporary number. I have already paid for my public mobile subscription. The passcodes for the full access confirmation by Ever Safe doesn’t come th...
I am trying to switch my number from Fido to public. I entered my phone number to switch and fido account number. It loaded for a bit, then gave me the "SUBSCRIPTION NOT ACTIVATED" message and I cannot go back or do anything... Please help
Want to change my current plan (5G 40GB for $34) to the new promotion 5G 50GB for $34 but cannot find the new plan in my "change subscription" page. Please advise how to change the plan.
I just subscribed to public mobile because of the recent promo plan:- 50GB within Canada and the US Data at 5G SpeedHowever in my account subscription description, I have:- 50GB Data at 5G Speed- 5G Speed up to 250mbps- Unlimited Canada-US wide minu...
I'm a new customer. I have been trying to install eSIM. Unfortunately I get the following message: "Unable to Activate eSIM". I have sent a message to "CS_Agent" 3 hours ago. I have yet been contacted. Is there any faster way to get in touch with som...
Would it be possible to update my account to the $24 / month plan for the 4gb or 5gb plan?
my phone was stolen and im not able to get logged in to shut off the service
How can I know my account number?It’s argent and also I want to call an argent to ask my account number any one know?
Im a new subscriber and did the number transfer. Im using sim on my old provider and esim for PM. I reboot my phone yet it still says sos. @CS_Agent
I did a new subscribe to public mobile and transfer my number from Rogers last night. I got a text from Rogers and did authorized the transfer. Today my Rogers sim and PM sim neither of them working (it's been 16 hours). Tried with different phones ...
Hello, why when I add 1 800 number to my contact list the system adds an additional 1 infront of the phone number which makes like 11800....then rest of the 7 numbers of that particular number. This happens with any out of city phone number and any...
If I purchase the Canada - Us promotion plan of $40 / month will it matter if I am in Canada or Us when I call, text, etc. to Canada or the Us.? Or do I need to add on US roaming.
I have been a customer 3 years - my daughters phone - want to upgrade the plan but the plan I want is only for new activations - - Don't they offer plans to long term customers to keep them happy? I can't even speak to a human to negotiate? I am h...
Hello.Planning on going to Grenada. I see under my subscription usage, it says I have unlimited international texts, and it also says I have 500min INTL LD (free holiday giveaway), and another 500min one-time intl LD bonus. Just wanted to clarify how...
Hi,I recently bought a new phone and wanted to know if the network connectivity will be good on it or not.It is a Xiaomi 14, more specifically the chinese variant. It operates on the following 4G frequency bands: B1 (2100), B3 (1800), B4 (1700/2100 A...
Good day, I'm considering changing my subscription (CANADA-US PROMOTION 5G / $40 / 75GB).I'm wondering if I can use 5G data in Canada and the US with no any other fees when I travel with the new subscription.If so, I will change immediately.Thank yo...
Received a text message saying public was having trouble transferring my number because an incorrect ESN/MEID. How do I remedy this
Since 2 weeks ago im getting bad speed even with 4 bar on LTE is there something I can do to fix that?
I am a recent subscriber and want to switch to the US and Canada plan, do I need to move to another provider and then resubscribe to be able to get it?
Hi..I purchased an add on yesterday morning and it's been 24hrs and it's still not been activated. Ticket has been submitted...Did I miss something I should have done?
Hi,Just switched my plan to "75 GB within Canada and the US Data at 5G Speed"anyone know if includes US data roaming??
Why is my data not working when I’m not near wifi ?
Hi I need assistance in processing a refund - I am unable to transfer my number to public.
I can't login because I don't have the phone or sim. This account was supposed to be for a few months. It is still billing me and I can't login without the phone.
Just signed on with PM however I got a text message saying they’re having troubles transferring my number.
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