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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can’t receive calls

Since I have switched to Public Mobile, I can not receive any calls, my phone doesn’t even ring. Also it goes straight to voicemail but that doesn’t register either. I can make calls but no one can call me. Please help.

Resolved! Data maxed out in front of my eyes while under my home WiFi

I was sitting at my computer in my home, my phone was tapped into my Wi-Fi. All of a sudden I got a text telling me that I'd used 95% of my allowed data. Twenty-five minutes later I received a text that said I had used 100% of my data. To repeat, ...

Resolved! Relocation

Hi there! I'm relocating from NB to Alberta. Is public mobile working there? Do I need to do something with my account or plan? Thank you.

Resolved! Returning to Public Mobile

Hello,I ported to Virgin mobile this afternoon because I needed a new phone but after everything I have decided to return to public mobile tomorrow as soon as I done with the Virgin cancellation. Can I still use my SIM and email adress?Also can I get...

Resolved! US roaming add-ons

Hi folks. There are probably answers to these questions somewhere here but hope it's ok just to ask about my specific situation. Heading to Hawaii for a week in mid-July. First, is the US Roaming talk/text bundle unlimited? And if I want more than th...

Resolved! Roaming in USA with “dumb phone”

I have seen plenty of posts saying to select network. Is there a way to select network on a “dumb phone”? Is something that is done online on your account? I have not bought the roaming add on yet. Wanted to make sure calling would work in USA on a “...

Resolved! unable to register

Hi, is there any way we can contact the help line? I am not able to register on website. The website says that my number already has an account. I am not able to put balance in my sim I am not able to sign in to website to put some balance I am not a...

Resolved! Internet

I have reception and i can text and call but I don't have data and i paid 40$ to have the 4.5 g of internet.

Resolved! Data Add-on

I recently purchased a data add on it says I have 15 dollars balance but no data amount was added that I can use. What can I do to use the amount I bought…?

Resolved! Update email address needed!!!

Having a bit of trouble, if someone can help me please! I do not see a spot to change my email address in my profile. I need to remove the original email address i provided as this person should no longer receive any notification. Any help would be a...

Mon forfait inclus des données mais cela ne fonctionne pas

Resolved! Add on questions

In September I want to buy the $20 10 day US talk plus data add on. I have a number of questions:1) I have Autopay. Do I have to manually add $20 somehow to my account or will Autopay take care of that? If so how do I do that?2) When I am in the US ...

No service

I work downtown and have ZERO service at my job site, which is where i mainly need my phone and spend at least 12hrs of my day. Service works fine outside but inside the building it is non existent. Ive done the 3g/lte switch and nothing. At my condo...

cannot sign in

ran out of minutes. trying to login to add more but cannot get online help and cant receive a callback because im out of canada. what can i do

Resolved! Phone died question - Thanks for your help!

@MrSpock , @JL9 , hTideGnow - Not sure why, but I'm not able to reply or bravo to your helpful replies to my question so I'm sending you a big thank you here!@MrSpock - your link to contact a CS agent worked perfectly, I really appreciate your quick ...

Not working

Phns still not working for data and texted Phn me plz xxxxxxxxxxxxxxxxx

no sevice

not able to make calls.says no serviceturned phone on and off

Resolved! Changing add-on

Hi, I just bought add-on with 300 long distance minutes and after unsuccessfully calling UK I found out that all the countries I want to call are not supported by this add-on. Is it possible to switch to a different add-on? Thanks.

Data - US Roaming - 500 MB Data (10-day) - Option is missing

I added 1GB US Roaming data more than 10 days ago and it has now expired. I want to add 500 MB Data US Roaming but the option is missing. How do I proceed? I am driving back to Canada but having data would help with Google Maps. Thank you,

Resolved! Payment related issue

Ok I topup available balance two time for 40 dollars plan mistakenly .Its deduce payment 2times from my card. After that I buy my plan .Right now ,I want to I have 40 dollars of payment after my new payment of plan or I still have to pay for my new p...

Resolved! Account pin

How do I reset my account pin as in the four digit number used to call 611 while we’re out it how do I change my account email since it seems to be the only thing it doesn’t show up in my profile.thank you

Resolved! No roaming service

Hello,I paid for my roaming on the day leaving canada on Jun 19 for 7 days and got no service at all while in Alaska. Tried to buy again and still got nothing despite did everything by reboot my cellphone, turned off wifi and turned on and off roam...

Resolved! PLEASE!!!help Remove my CC from sons account

Hello, I made. A payment to my sons plan when he opened his account with PM (we did not ask the person to keep my CC info for future payouts ) but they did. Now we want that CC no. Removed from this account .how to do it ? PLEASE help

Resolved! Deactivate my number

I have lost my sim card and number is unused since 6 months but money has been deducted from my account every month. I tried to didn't find any solution to deactivate my account as i tried everything.

Payment

Updated my visa/credit card but t won’t let me register it

Switching to another carrier but want to keep my phone number

Resolved! Do I Need US Text and Talk roaming add-on?

Hi. Travelling to the States soon, and I was looking at the US add-on option for talk and text. Currently in my account, I have the following bonus items still listed. $0 Free Holiday Giveaway: 400min INTL Long Distance (incl CA & US)2 / 400 MIN5...

Resolved! Private message

How I send private message is nothing is working

no service

i upgraded to unlimited Canada Us service and upon entering Canada I have no service of any kind

Resolved! I used an invalid email address

Hi I used the wrong email address to register my Public mobile account. I used xxxxxxxxxxxxxxxxxxBut the correct email should be xxxxxxxxxxxxxxxxxxNow I forgot my password, and cannot reset it. Could you please change my email address for my account...

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