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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11123 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22052 Views
  • 181 replies
  • 24 Bravos

Transferring number to another provider

I need to transfer my pm number over to lucky without my old SIM card and my account with pm is deemed suspended because I didn’t put any more minutes on pm because I changed over to lucky…so I need pm to authorize the number transfer and lucky has a...

lpanteluk by Great Neighbour / Super Voisin
  • 442 Views
  • 10 replies
  • 0 Bravos

Autopay issue... account suspended

Hello, On the day that my plan should have renewed, my autopay didn't work. My services have been dicontinued and my account suspended. I tried to top up my account but my payment didn't go through each time. I also tried with a new credit card and c...

Giselle_2 by Great Neighbour / Super Voisin
  • 327 Views
  • 7 replies
  • 0 Bravos

Account accessibility

I am not able to use my phone at home. my community has been connected to Bell in March 2020. My phone works 15 km from here but not here with the Bell tower. 

Helenechamber by Great Neighbour / Super Voisin
  • 265 Views
  • 4 replies
  • 0 Bravos

Resolved! was working now not

inserted pm sim and everything was wortking, was not aware that authorization text will be sent on old sim, account of old sim in now closed.  I currtently don't have cell service what should i do?

xuanhuudo1946 by Great Neighbour / Super Voisin
  • 420 Views
  • 7 replies
  • 0 Bravos

Account lockout

My email xxxxxxxx@gmail.comTry to lock in my selfs ever account but lockout please help reset 

Alex182 by Great Neighbour / Super Voisin
  • 219 Views
  • 2 replies
  • 0 Bravos

Credit card expired

Hi there, my name is xxxx xxxx, my phone number is xxx-xxx-xxxx. And my credit card is expired, I would like update new credit card information. Please let me know how can I upload. regards,Mike Edit:  Personal information redacted by will13am.  Plea...

Mikechen by Great Neighbour / Super Voisin
  • 123 Views
  • 1 replies
  • 0 Bravos

Resolved! referral credits did not come

I purchased a sim card on April 26 in a kiosk of Bridlewood mall, but both of us still did not get $10 credit or messages. The registration was done by the guy in the kiosk. And now he is gone and another girl there said they are non business of this...

lubecca by Good Citizen / Bon Citoyen
  • 766 Views
  • 9 replies
  • 0 Bravos

Activation

I lost my phone, bought and installed a new SIM card, in another phone.I registered the SIM card but have been unable to activate my phone.

Papat96 by Great Neighbour / Super Voisin
  • 256 Views
  • 4 replies
  • 0 Bravos

Payment Error

My payment won't go through on my credit card. I have already checked with my bank and there is nothing wrong with my credit card. How do I make my payment?

MHolt by Good Citizen / Bon Citoyen
  • 297 Views
  • 7 replies
  • 0 Bravos

Resolved! canceling plan

i removed my credit card info yesterday and i just got the usual sms notification that the payment went through(?)

pc11 by Great Neighbour / Super Voisin
  • 426 Views
  • 7 replies
  • 0 Bravos

U.S. Roaming doesn’t work well

I have been traveling visiting Chicago for the last 7 days now and I have to say that the US roaming is not reliable with Public Mobile. For about half of the time, my phone connects well to T-Mobile, stays connected and provides good service. Inexpl...

none3265 by Good Citizen / Bon Citoyen
  • 731 Views
  • 14 replies
  • 5 Bravos

Can't get into my account.

I'm currently locked out of my public mobile account. I have the same password for public mobile as I do for my email address. I cant remember my email password. Therefore, I am unable to change my password and make a payment. Please help.

Ktorraville by Great Neighbour / Super Voisin
  • 393 Views
  • 7 replies
  • 1 Bravos

Locked out

I have been locked out my account. Can some one help. 

masood071 by Great Neighbour / Super Voisin
  • 136 Views
  • 3 replies
  • 0 Bravos

Upgrade

Hi I'm new with this what I have done is update my account by mistake and want to cancel how do I proceed thanks Roger    

Roger414 by Great Neighbour / Super Voisin
  • 183 Views
  • 4 replies
  • 2 Bravos

Locked

Ive been locked out of my account again how do i fix it.  

Duke_35 by Great Neighbour / Super Voisin
  • 220 Views
  • 4 replies
  • 0 Bravos

Resolved! Question about changing phone number after moving province

Hi, If I change my number from ON to AB, will the people calling my Ontario number be redirected to my new AB number? Is there anyway to ensure I can do this or is this just not possible? Thanks

ryi by Great Neighbour / Super Voisin
  • 637 Views
  • 15 replies
  • 3 Bravos

Website Issue - Compatibility Tool Not Working

When I try to select a make in the compatibility tool, I get a blue bar and no option to enter or select anything. I've tried multiple times and it's not working. The chatbot is no help, and the Community Forum is all that appears whenever I try to a...

1984 by Great Neighbour / Super Voisin
  • 219 Views
  • 4 replies
  • 0 Bravos

Change provider from bell to public mobile

I joined public mobile on April 17,but still getting bill from Bell, AlsoI like to keep my number. Do not how to inform public mobile to let Bell know that I have changed?Also I did not entered the code for extra 2G promotion, not sure if I can still...

LilyL by Great Neighbour / Super Voisin
  • 298 Views
  • 5 replies
  • 0 Bravos

What does Unlimited Canada-wide Talk mean?

I have the $25 for unlimited Canada-wide minutes + 500 MB data plan.If the plan says unlimited minutes, then why am I getting "you are low on minutes" or "you just have 10 minutes left" notification? Does unlimited minutes mean unlimited minutes for ...

ruhivik28 by Great Neighbour / Super Voisin
  • 585 Views
  • 9 replies
  • 0 Bravos

Security question

I don’t remember the answer to my security question. Does anyone know what to do ?

TxR by Great Neighbour / Super Voisin
  • 163 Views
  • 3 replies
  • 0 Bravos

Not receiving Incoming Calls on my new SIM

Hello, I recently bought a new public mobile SIM, I dont receive incoming calls, I dont know this is happeneing. It has never worked since i got the SIM Card. Please assist

Chidinma82 by Great Neighbour / Super Voisin
  • 557 Views
  • 6 replies
  • 0 Bravos

Resolved! Phone number

I am new to Canada and I bought a pay as you go sim card. The activation works well. With my new number I can call out to friends and family. But when friends and family call me a different lady answers. I think my number is crossed with another numb...

YuliiaFursa by Great Neighbour / Super Voisin
  • 609 Views
  • 7 replies
  • 0 Bravos

Change my email

I am changing my email address and unable to via editing my profile info

Scouser by Great Neighbour / Super Voisin
  • 239 Views
  • 3 replies
  • 0 Bravos
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