Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
hi,My credit card was hacked and subsequently cancelled just as my payment was due, My account xxxxxxxxxxxx was suspended by PM.Now with my new updated Card, the PM system will not accept it when I try to reactivate my device(s) and all my add-ons (i...
Can I get Public Mobile through Walmart in Bowmanville, ON? On the spot will they be able to port my existing # and use a referral code given to me? What info do I need to bring to do this? Thanks.
I thought both of our plans used my credit card. My password did not work and I am currently locked out. Can a company representative call me at xxxxxxxxxxxx to sort this out and update our plans.
Hi , I was a public mobile customer and I had a smart phone plan. I paid the phone balance and my contract ended. I would like to unlock the phone to use it. Please help. Thanks Sam
how do I connect with real person . There are no phone numbers Frustration to the MAX
I bought a phone voucher from the store and I put it in and it's not giving me the option to change my plan or anything it's saying it's going to top up on June 27th which was yesterday please help
how can I get a complete statement of my account?
I set up two accounts for my kids. One per and I thought they were both u der the same username and password but apparently not and now I can’t access one of them. What do I do?
Added us roaming and 250 data. Now sim chip won't sync? No data. No text. No calls.Constant error message every 1 second. Says syncing sim contacts.Rebooted. Removed and re-entered the sim chip while powered down. Connects to wifi but no data no text...
Can reset password but not sure username. So locks me out. Help. Need to update my acct
I have a telus account for one phone that my son uses. The telus account is in my name (mom). Does the telus account need to be in his name before switching to Public Mobile?
Hi there, I'm trying to speak with someone to make sure my account is active, because Rogers asked me to double-check that I'm connected to Public before they disconnect me. I'm trying to submit a support ticket, but when it asks me to login to the C...
Hi, I got a new work line phone number and I keep getting calls saying I called them. Can someone fix this. It's been happening since I activated my phone and it's really annoying for the end user ans myself.
I ordered 2 sim cards on June 9th and haven't received them yet! Haven't heard anything. I'm alittle worried now that if this is the service Public offers, I don't want to switch. Is there a tracking available to know when my sim cards will arrive ...
Hello, My service has been suspended while my credit card info is already on file and the Autopay is on. Please advice. Thank you
Who should I contact to notify of cell towers outage or defect?On an on and off basis, all cellphone in the house would lose access to the mobile network, If I move to another area, like a few hundred meters, I would get signal again and very strong ...
Holy man this company is messed up, I literally just spent hours getting back into my account and now it’s saying my password won’t work that I just changed and won’t let me reset it . And I’m trying to change my number and you guys just stop replyin...
I’m trying to transfer my number to TELUS and it’s saying my number is already being transfered, I need to submit a ticket to have this fixed as I want to keep my same number, where do I find submit a ticket?
I’m added money to my account and want to change plan from 40 to 50 and won’t let me log into my account so I tried resetting password and it says contact Admin.
Is the ZTE model 23352CA android version 9 compatible with Public Mobile?
First of all I am not very techy! Purchased a flip phone from Public Mobile. Charged it and it says it is 100%. I cannot get it to actually turn on. I held the button on the side but nothing. I put the sim card in and connected to PM with a plan e...
My regular plan is 25cad/month.I then changed the plan few minutes ago to 60cad/months.Unfortunately, I submitted the 60cad plan twice hence 120cad has been deducted from my credit card.I am yet to see the new plan reset in my profile,no sms to that ...
Hello, My payment date is mid of month. If I change my plan today, is it effective from today OR from July Mid (on my payment date)? I need more data and calls. Thanks for comments.
Hello, For the past 2 months my data has run out a few hours after the plan refreshed. I got the 75% warning text from Public Mobile in the middle of the night while I was sleeping and not using my phone (and connected to wifi). The data usage on my ...
There are service issues the past few days in the town of Melrose, Newfoundland (May also be called Trinity Bay North). Many people are experiencing this, they cannot make or receive calls. When they leave the town about 5 minutes away, phones are wo...
I am on auto pay and my account says I was suspended. What is going on here. Some internal screw up?
Hi Team, I put up a port request and now I want to stay with Public Mobile itself. What do I do? The due date to change I requested was 10th of June!
Hello! I purchased a data add on for the US and it’s currently not working. Im connected to a TMobile network but its not allowing me to access google or my maps for travel. Help!
Hi!I had activated my SIM card on this website. Then I was trying to sign in, but I wrote security word wrong 5 times, because I forget how to write it exactly. My account was had locked out. And also, looks like, my computer changed the password acc...
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