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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Sign on issue - Payment issue.

Hi There,We at our home have 3 lines with public mobile. -I cannot log in as the email I had registered in the past has changed, therefore I cannot log in to process my payment much less to process the 2 steps verification.(as PMobile is trying to us...

Connection problems

My phone calls and messaging connections have been sporatic of late. I have internet with Shaw and they see no problems on their side; though on my side I seem to lose internet connection; also sporatic.

Resolved! Activate "My Account"

Hi there. I am a new PM user and need to activate My Account so I can manage my PM account on-line. What will be the process please?

bonus data?

when I registered for public at the end of May there was promotion that if you sign up for auto pay you get bonus data so I signed up for autopay. However now when I check my account since the new UI update I don't see any mention of bonus data anywh...

Resolved! Real time data usage

Yo how about you guys update the data usage numbers so I can see how much I'm using instead it being for like a week then I check and I'm over my data limit. I still can't see how much data I'm using. It's stuck on the same number. edited by comput...

Resolved! locked out of account

Hi,My payments are up to date, however, my account says that it is suspended. My account says I have $30.00 available. Can you please help me fix this? My credit card is up to date. It is not expired.Thanks,Cristina

Resolved! Double payments

There are double payments from my visa- Jun 28 and Jun 29, please be checked my payments

Can’t change credit account info

I’m getting the same issue as everyone else - won’t let me update my info after the banks compromised my card - can’t live without service what is going on Public Mobile

Resolved! Changing my credit card

I get into my account and choose “different payment” …..register my new credit card and it just says oops something went wrong…. Is the system down or what is going on?

Resolved! I can't log into my account

Hi it's been 3 days trying to reset my password and I can't get logged in justvkeep getting the error try again later now today my phone is off I need to pay it this is getting ridiculous please unlock my account I need to speak to someone

Resolved! Bank account

I am trying for 3 hours to get into my account and I've changed my password I've done everything I've been told to do and all I want to do is reset my credit card for payment. I am going to have to change providers this is beyond impossible to deal w...

Find a store function is not working

Hi. I live in Calgary, Alberta My postal code is T3B 2C#. The closest store to me is 'Koodo Store,' at Market Mall. When I call the number of 403-288-1228, there is no answer or a place to leave a message. I'm trying to determine store hours! Help a...

Resolved! autopay promo

Hi, I didn't have a credit card when I signed up for 3GB plus 250Mb for auto pay so I didn't get the bonus for the first month. I was told that once I set up autopay I would get the bonus. I set up autopay to my new credit card but I don't see any me...

Anyone having problems with calls in the Salmon Arm area?

I know a few people in the Salmon Arm area who are having problems making and receiving phone calls using Public Mobile over the last couple of days. Their data works fine, but all incoming calls go straight to voicemail and outgoing calls never conn...

Not accepting credit card

I have tried to pay my phone bill with my credit card several times and I keep getting an error screen. They tell me it's an invalid date format, that I'm missing the pin number on the back, and then it just started saying "oops! something went wrong...

payment not working

I got a text this morning(the day my payment was due) and it told me that my plan did not renew due to they did not recieve payment. The credit card has money on it, its not out of date. But there is still an error saying that something went wrong ...

forget my security question answer

HiI can not enter my profile to pay online. I forgot my password and security question.No one answered mine by phone. I was confused and maybe I change my line to another famous linebecause they have in person or someone who can answer my question bu...

Payment

My credit card was charged without my authorization. Please call me ASAP.

Can't Make Payment

I am trying to make a payment on a different card (auto pay card cancelled due to lost wallet). The system rejects my payment, sometimes citing "wrong date format", other times just stating that there is a problem with not suggestion for a solution....

Resolved! Double payments on

Hi there! I put $113 in the available fund to myaccount by mistake. Please check and put that amount in my credit card. I apologize for what I did. Thank you！

Can I use this email to open my self service account

My account was suspended?!?

Account suspended but my credit card doesn't expire until August 31. I called my bank recently to ensure that I would have time to update my accounts. Now I am being charged extra per month to reactivate?!? This is complete bull!!

4G

All things being equal at 15$ per month, will the 4G plan cost me more than the 3G I already have?

Data plan doesn't work, "no internet connection"

When I am outside, away from my home internet and in my car, my phone says "no internet connection". I try to get the internet connection but I simply can not get it. What can I do to get the connection? My profile says I had the internet connection ...

Resolved! phone not working

My wife and I both have Public Mobile service. Ever since the Rogers network outage, our phones barely work. Incoming calls never make it. Callers get our voice mail and we do not receive their message sometimes for 24 hours. Texts are also highl...

Answered incoming call goes to voicemail

I have an issue where a call keeps going to voicemail even if I answer it. For example, when the phone rings, I pick it up, but there is silence on the other end of the line. When I hang up, I have a voicemail from the caller seconds later. It is a c...

Resolved! The 4G plan

Will the 4G plan cost me more than the 3G I already have? I am certain that 1 day or another the 3G plan will be obsolete, right?

Resolved! Wrong Address when I ordered 2 SIM cards, order number 297766.

I have just ordered two SIM cards, order number 297766, but I forgot to include my apartment number in the shipping address. The billing and shipping address is: Michelle M 7 Bxxxxxx Court UNIT 7xx Town, Province X0X 0X0 Please add "unit 702" to the ...

Resolved! payment issues

Hi All, For the past days I have been having issues payment my bills, I only recite a message saying Oooops.... but no solution yet. Any advice, I haven't been able to use my mobile line all this time! thanks n

Resolved! Email

My self serve email is no longer valid hoe can I change it

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