Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I bought a 1GB data add-on. My usage on my account clearly shows that only a third of it has been used up and yet I can no longer access this data. It feels like there is no one that I can ask about this. I've been with Public for about 8 months ...
just signed on all calls going to voicemail
I m suffering with bad experience with your mobile sim services bad network ,bad internet ,hard to get help ..generally bad,not recommended
Hi,I just bought a phone from Public Mobile, which I should get in about 10 days. I also bought a sim card with it. I now need to buy a public mobile plan when I get the phone and the sim card . I could not get the plan until I bought the phone. So I...
HI All, I see a post about amount due date and I look at the couple accounts I have access to I have something like this July 13 to Aug 12 is the current cycle, I am slow, I counted fingers, isn't that 31 days? When they say July 13 - Aug 12, it ...
Hello, I have the automatic payment set-up on my account. My credit card is valid, with funds and functional. The automatic payment didn't go through today at noon. I'm trying to make a payment on your website, and I keep getting an error. What's the...
today is my pay day and also due date of cell phone bill. I woke at 3am to see if my pay was in , which it was and tried to pay my public mobile bill. The site has been changed and when i finally got into it it said site under maintanence. So decided...
I've tried to port my number out from Public Mobile but I'm not receiving the text messages to port out? The other carrier put in the request twice and still nothing.
I would like to create an account. I am already Public M. member. Thanks.
The above message took 3 texts to send.
My phone service stopped last night. I'm unable to text and call. When people call me they get the message "6UC2 The number you have reached is not in service". I've verified that my payments are up to date and I've reset the radio on my phone. A...
Hi, Are calls and text messages to US numbers included in the US roaming bundle?
Need Public Mobile to send a request to Rogers to port my number
I can't get into my account to change my sim as I lost my other one but I can get into my son's account so I don't think its a problem with public or my computer or phone how can I log on so I can update my account?
I have 3 phones with Public Mobile. I have auto pay set up for 1 year now! I got a message yesterday that the plan didn't renew because the payment wasn't received. What's going on??
Amazon is giving me a credit please help so I can pay this. I can't check anything. I need this my phone had stolen I'm disability Senior.HELP.
so, ive had this phone and sim for a few years now. Bill payment just came off the card on july 17th. 2 days ago, i lost all service. tried all the things, airplane mode, reset network, sim card in different phone,all that... with no luck. i cant log...
Do not disturb is not on. I have taken my sim card out and reinserted it. I have suspended my account and started it again. I bought this phone from Public Mobile in March.
I am currently outside of Canada. As soon as I arrive, I try to use a phone that trying to buy a sim card in advance, but when I buy a simcard ,it keeps saying the zip code does not match billing address and does not pucharge it. But my Postal code...
When I joined last month there was a promotion Bonus 3.5 GB data Now my data allocated 3 GB gone, My bonus data not showing, I am disappointed I have also given pre-authorized payment instructions too,
Hi, I have paid a $15 top-off and had a proof of payment but didn't get any new minutes yet and it's been more than three days now.What's going on ?Thanks
I need to transfer my number to Koodo Mobile. I need public mobile to give permission for Koodo to take my number.
Hi,I'm currently on the old $15 plan that doesn't include the unlimited incoming minutes.I would like to change to the new plan, but it doesn't show up as an option when I try to change my plan... only the $25 and up plans are options. I've read lot...
My dilemma was simple or I thought it was, I double paid my services in June by accident, I didn't get a refund or request one due to the fact that I had no Community Account, it seemed a bit unorthodox to join a forum for basically no assistance fro...
Hi, new to public mobile. Works great most locations data and calls. At one location I spend allot of time at only data works but cant make or receive calls. I get there can be low signal areas.. but data is working? My phone shows LTE and 3 bars
My account’s Usage History shows outgoing SMS messages at all hours, including 3am, 5am, etc. I have not sent any of these, and reviewed my iPhone’s SMS history to confirm. Here’s my usage from last night / this morning showing 7 messages over a 2 mi...
hi, I have an account and a number with public already. Yesterday, I put in a request to port a number from koodo mobile prepaid. I was told I would hear later in a few hours, but haven't heard anything. Can you please help me port my number?
Need PUK number
I paid my bill July 20th so it should be good till August 20th. I just put another 50 on to cover from August 20th to September 20th and it's saying my thing expires August 19 I'm getting less days each time I pay for a month ahead what's going on?
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