Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I want to cancel my service with Public MobileKarin Givetash
Could I have a rep call me to change my .credit card number. Please.
My plan was supposed to be changed today for the 41.25 dollar deal for the 4g network plan. Please explain even though I changed the plan on the website and it insured me it would be changed on this day, but yet you charged me for my old plan and nev...
We have had good service up until 3 days ago. We are not getting service at home. Ready to leave your service.
HiI have deleted my email used for login purposes to access public mobile account and therefore now cannot log in to my account. Any suggestions on how you change my email for logging in purposes? I have changed it on the community login but can’t ch...
Purchased a 10 day US add on. In my account I can see the add-on and it says 10 days and is full. Yesterday it said 10 days. I am unable to call or text. Tried restarting the phone. Nothing seems to be working.
Never in my life have been more frustrated with a phone company .. I've been the hole night and this morning trying to change my sins phone plan .. I get to payment part and i keep getting a msg saying ... OOPS SOMETHING WENT WRONG .. PLEASE TRY AGA...
I pay $15 monthly but today after I payed it still said my account was temporarily suspended so I ended up paying $16.95 which was weird. I contacted the robot and it said I had an outstanding balance of $30 does anyone know why that would be if I’m ...
I have bought two US roaming add-ons. I purchased the first one in Canada, a few days before my trip. I guess it started immediately because I only had use of it for the first few days after I entered the US. Isn't there a way to delay activation? Do...
I’m tired of dealing with screens and computers/automated systems I need to talk to a real human who can help me process payment for my plan change I’m trying to do today
Hello I need help, I am a long time customer, recently I can't log in because I forgot my password I always had it auto filled. The email address on my account, I haven't used for years and don't know the login. now I tried changing my password and I...
Hello, I just activated a new number and completed all steps, but the number can't identified by the cell phone. I can't make calls and receive calls. Please help. Thank you.
Getting ready to help my friend to swap sim. just waiting for the sim to arrive So, does changing sim in the new portal still requires 2FA? If yes, can we choose to receive on phone or in email?
I am unable to login to my account, and on just loading the sign in page at myaccount.publicmobile.ca/ (before any email/password is entered) I get the following error screenshot:after entering my details though, i consistently get this error:and the...
Hi I am a current customer and I need to verify something by proving I called a certain store but I am unable to see past two months on my phone app. Where can I see a longer version?
I want to buy a phone for my child.1. should I set the owner of new phone as my child , or set me as the owner ? I think both are ok. 2. but how to add a new phone number into my existing public account ?3. If I want creat a new account for my c...
When you send a ticket asking for help...why do I get so many ppl telling you they'll help then asking g you to verify ur acct then asking the issue you're having n when u reply....they disappear..... this keeps repeating n repeating.. one guy is ...
I bought a SIM card from public. I suppose there is no phone number associate it . Am I right ?how can I set my existing phone number from other carrier to this new public card ?
I got this phone from a social worker after a house fire. The IMEI does not work to port, I can't register an account online. I have made this account and still cant submit a ticket with simon. I need my account number.
if i get new sim card will that change my number?
Paid $41.25 for 4Gb at 4G spèed on July 25/2022, but my plan still shows I'm on my old plan today. Please help.
I paid for this on July 20/22, but my plan still shows I’m on my old plan and says I’ve used all my data which is simply not accurate. Can someone help clarify this please?
I've been using the self-serve email address that the local seller gave me when i bought the SIM card 3 years ago. Now in order to verify that it's me who's trying to log in, I have to have the 6 digit code they sent to that email. But I don't know t...
I have a problem accessing the signals outside the North America. Due to muti factor authentication I couldn’t access my mails and many other accounts associated with my mobile number.Could you please suggest me a suitable solution for this problem.
I cannot access my online account. The password and userid are valid as it allowed me to reset the password without issue. What is going on??? Need help right away
Hallo, I ordered a SIM card 10 days ago and I still didn't receive it. Also on the Page where I should be able to follow my order it does not update the delvery status for days. Is there an email adress that I can contact to get details about the Sta...
My email address(which is my public mobile username) was compromised and got blocked, since same email is linked to my bank account, I contacted my bank to block my debit card and I got a new one. Now Public Mobile has suspended my service because th...
I have two questions as I am new to public mobile Question one When I am in the process of port my phone number from my old provider to public mobile when can I remove my old sim card and put in my new sim card Question two Let's say I don't have e...
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