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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13545 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 24870 Views
  • 183 replies
  • 26 Bravos

Resolved! Data usage issue

Hello my month off billing just started today but the data usage still showing as all used in red it should be new 3 gig .is there a problem with the website?thx

eliehawli by Great Neighbour / Super Voisin
  • 309 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan change didnt go through?

Tried to set "change my plan on renewal date" and it didn't go through. I stayed on the same plan somehow, and since have noticed my data draining too (possibly a separate issue). Anything I can do about the plan? Didnt notice until over a week in, a...

jayfoxx by Good Citizen / Bon Citoyen
  • 866 Views
  • 10 replies
  • 0 Bravos

Resolved! password ongoing issues

I try forgot password... I reset my password... I verify by clicking on the reveal password... everything looks fine... password change is approved... then it sends me to a log in page... and guess what... I can not log in.... happens all the time......

weadick by Great Neighbour / Super Voisin
  • 233 Views
  • 3 replies
  • 0 Bravos

Not very happy with public mobile right now...

I dunno why...i paid my bills, confirmed phone worked.I was locked out of my emails because public mobile decided to not let texts through, and like anyne else would do, they requested it to be sent again. In consequence, my email service get locked,...

mjn1 by Great Neighbour / Super Voisin
  • 357 Views
  • 4 replies
  • 0 Bravos

How tell if PM SIM is 4G capable ?

Just found out that data speeds also depend on how recent the SIM card is. My SIM card does not show if it's a 2G or faster. How can I tell if it's 4G capable?  Cut and pasted below from google search. Look around on the SIM card for a 3G symbol. If ...

BEER by Town Hero / Héro de la Ville
  • 3781 Views
  • 21 replies
  • 0 Bravos

Bandwidth issues?

I've noticed that many streaming services repeatedly pause for a few seconds but sometimes more than a minute.This happens when I have a strong signal. Examples.Playing news audio.Playing me Snapchat video. How can I figure out what is wrong?    

dgleba by Great Citizen / Super Citoyen
  • 1140 Views
  • 25 replies
  • 0 Bravos

Resolved! Calling India

Thank you.I have prepaid plan.By error, I called India and ring was going..i disconnect.Is something wrong.?

Service

My phone will hardly receive or call for phone calls. I have full bars of service.

Resolved! US Add-On Not Updating

I bought a US Add-On, and I've been in here for 3 days. However it just keeps telling me I have 10/10 days still left and that I haven't used any of my data, which is not true. What is happening? I've definitely purchased it, as it showing up under m...

nazhfulton by Great Neighbour / Super Voisin
  • 297 Views
  • 5 replies
  • 0 Bravos

Spam

I submitted a question a few minutes ago and when I went back to see if anyone replied I found a yellow banner on it that stated "Marked as spam. If you believe this is an error, submit an abuse report.Does this mean that the question has been marked...

3100fries by Good Citizen / Bon Citoyen
  • 1193 Views
  • 24 replies
  • 0 Bravos

Problem with Account Status - Data Usage

I have a 10Gb plan. When I sign into my PM account on my mobile phone, the data usage under account status is "stuck" on 9.2 Gb used. Has been like this for weeks. When I connect my laptop using mobile hotspot and log in to PM on the laptop, I get co...

ezgrower by Great Neighbour / Super Voisin
  • 155 Views
  • 2 replies
  • 0 Bravos

Resolved! US Data addon

I purchased 1 GB of US data for $20.00. I just received a text saying that %75 of it was used. I decided to purchase another GB but when I went to add ons my only option was 500 MB for $15.00? Is this my only option?

rogercrewe by Good Citizen / Bon Citoyen
  • 228 Views
  • 2 replies
  • 0 Bravos

Resolved! Old rewards program

I want to switch my current plan to the new 4GB 4G plan. If I am still on the old rewards program will I lose those rewards when I change my plan?

miakol by Great Neighbour / Super Voisin
  • 311 Views
  • 5 replies
  • 1 Bravos

Resolved! International LD

Wondering if the International LD giveaway can be used in Canada if living in Canada?Doesn't state where as the others do.Thanks

Kered13 by Good Citizen / Bon Citoyen
  • 251 Views
  • 3 replies
  • 0 Bravos

Resolved! How to add funds using self serve?

Hello. The new self serve doesn't allow me to add funds using a card anymore? only by voucher? seriously? how am i supposed to pay my bill now?  

MarieRamsey by Great Citizen / Super Citoyen
  • 858 Views
  • 3 replies
  • 0 Bravos

Resolved! Where is my Add-on

Hello, I purchased a 1GB add-on but doesn’t show up in my overall allotted data. Is this normal? Maybe not automatic? thanks!

mikek33nan by Good Citizen / Bon Citoyen
  • 451 Views
  • 8 replies
  • 0 Bravos

Resolved! log in into my account

Hi I cannot login into my account with my computer but I can login into my rewards.  I have already changed my password twice.  

abi by Great Neighbour / Super Voisin
  • 404 Views
  • 5 replies
  • 0 Bravos

Resolved! Lost Phone and SIM card

Hello,I jumped into a lake with my phone and donated it to the fish.I am buying a new phone but not sure how to go about the SIM card to have the same #Do i just buy a new one from PM and link it to my account and ill get the same Phone Number? cheer...

Rosssaunders4 by Great Neighbour / Super Voisin
  • 1103 Views
  • 9 replies
  • 0 Bravos

Resolved! Puk

437xxxxxxxxxx I need the Puk please 

reuelrh by Great Neighbour / Super Voisin
  • 408 Views
  • 5 replies
  • 0 Bravos

Dispute data usage

I am disputing the data using on July 26 to July 30, 2022. I was sleeping when the data was used. I was also at the cottage for two days and left my phone at home connected to Wifi during that time. I wasn’t using data at all. 

Kimdixon24 by Great Neighbour / Super Voisin
  • 743 Views
  • 10 replies
  • 0 Bravos

Resolved! Where to get sim card?

Went to London Drug to get a sim card today but they told me they no longer selling it..  Try another mobile store in the same mall and was told the same thingwhere can I get it now? 

Rberry by Good Citizen / Bon Citoyen
  • 2440 Views
  • 32 replies
  • 0 Bravos

Phone not receiving

My phone was not receiving calls from cell phones.  I tried to submit a ticket but it would not accept it.  I was allowed to make a private message, what a waste of time.  Agents kept telling me that they were there to help but I didn't get any help....

TedMajkot by Great Neighbour / Super Voisin
  • 446 Views
  • 7 replies
  • 0 Bravos

Has anyone tried the 2GBBONUS code on the 4G plans?

Just checking to see if anyone was able to use this code to get a permanent 2GB bonus on every cycle since I can still access it online. Or does it not apply since it is 4G data. 41.25 for 6GB would be a decent plan especially when you take into acco...

JL9 by Mayor / Maire
  • 548 Views
  • 9 replies
  • 0 Bravos
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