Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've been with public a while now and just got a second phone for work. Bought a sim online but cant seem to find a way to set it up. I have my work email but The activation page is down for maintence? and while i can sign up for community here I gue...
I was unable to change my email under my account, I cannot access that email at all, and now it's asking me to verify the account with said email. What can I do??
I'm not able to remove my credit card. Why
Anyone have any insight as to what's going on with the self serve site? I'm still having rhe same issue after a month. Its nothing on my end. Network connection is fine..tried numerous browsers in incognito mode...devices..laptops..but no luck. My...
how long does it take for a number to be transfer ?
While activation of my sim, on last step after entering my card details, I got error with Error Code: 837. Please tell me what's a issue. Also, I have seen that sim card value is 5CAD where as I have been charged 10CAD why?
With the "while in" USA is there an add on that is guaranteed to work on the $15 plan (thus 3G)? Thinking that perhaps Data won't be reliable. But voice and text would be.
I lost my phone and want to port out my phone number. I got a deal through Fido including a new phone. How do I transfer my number now that I cannot accept an SMS code. Thanks...
I cannot find a plan that allows unlimited calls to the USA. Is that no longer offered?
I'm looking at buying the international version of the samsung galaxy a32 4g from Amazon, and want to make sure it will be compatible. So hopefully someone who knows can fill me in. Model number SM-A325M/DS Thanks
I received a text from public mobile about a new 6G data plan at 4G speed for $45. I currently have the 5G plan at 3G speed and when I log into my account and select Plan-add on's tab it doesn't show the option to make the new 4G speed update. its ju...
Hello all, Ok, got the sim, trying to activate. go to the stage with 2 boxes asking for Promo Code and friend code. Any promos going on now?Where to get friends code? thanks all
I'll try and keep this short..I dropped my phone in water and it wouldn't turn on afterwards... Galaxy S8I put it in rice for 48 hours after tearing it apart, it worked and phone is working again Can this be done? In the future.. I have a Fongo phone...
I have tried the suggestions mentioned in the responses sent to me (thank you) but nothing has worked so far. I have:changed my passwordcleared the cache on my browserI can get to the point where I successfully submit a code delivered to me via e-mai...
Hello,Recently I have run into an issue where my phone fails to retrieve MMS messages that I receive. For certain people and for some of them I can retry the download and it works but most of the time it fails. Is there anyway that I can fix this? I ...
Calling *611 leading to Sorry we are unable to process your request and ask you to visit the website. Can't access my account revoked access phone line not working unable to place calls. What to do ?
I have a plan with unlimited minutes,I cant make a phone call it says I'm out of minutes.I'm calling from Canada to Canada. I havent left Canada at all. Why cant I make a phone call?
My Current Plan Cycle is Jul 09, 2022 - Aug 08, 2022. Does that mean my plan will renew on Aug 8 or on Aug 9? What I really want to know is, will I get more data on August 8 or not till August 9?
I have recently switched to Rogers and since switching my number I can no longer log into my account to disable my auto pay as I will no longer be using this company. It is telling me my password is wrong and I need to reset it. When I attempt to do ...
Forgot the email to access my account. Need to update billing info and update my plan. Approximately how long does this take to get resolved?
I want to make a payment
Hi everyone, I activated my Public Mobile SIM card today and opted to transfer my number from my previous phone provider. But after replying 'YES' to my previous phone provider to transfer the number, I immediately got a text from Public Mobile that...
.........and not a burden on PM. ie.....referrals on the old rewards program have 6 referral numbers but only $5 in rewards.Solution..... have the imbalances fixed or show a status. And...please....leave the xxx-xxx-1234 numbers still posted on our ...
Hello I tried to sign in to pay my bill but it sent a code to my email address to confirm it’s me. That email address doesn’t work anymore so I can’t confirm so I can’t pay for my bill. My old email was xxxxxxxxxx my new one is xxxxxxxxxxxx
I have been locked out of am account for too many attempts ..waited the 3 hrs, changed my password as asked to do, now still wont let me get into my account to pay my bill??I need to get this set up so I have access to my account.
In the new web layout, it does not seem to be possible to remove credit/debit card information. It is possible to update card information and toggle pre-authorized payments, but apparently not to completely remove. Please add that option to comply wi...
Hi my daughter is trying to reactivate her account go a week now and it won’t let her and it’s getting very frustrating and if it’s not activated today she’s taking her business somewhere else. This is not acceptable!!
Using autopay for several years no problem--today cell service suspended because Public Mobile's Autopay service isn't working. Try to log in to account--login and password not recognized. Try to set new password--both verification processes fail. ...
Ordered and paid for Sim card July 13th, still have not received it and now it is August 1st?? Please let me know what we need to do now?
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