Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I tried to call a 310 number (310-0001 for Panago Pizza) and it says the call cannot be completed as dialled. The last time I was able to call successfully was November 2023. I noticed the issue back in December and have been meaning to post about it...
Just signed up not too long ago to the US data roaming promo plan but it's not working properly in the states. LTE + icon flashes then no data roaming network icon shows.I have data roaming on and network set to 5g auto connect.I signed up for this ...
Hi there,My email login is: under ***@***I'm still waiting for my SIM card to arrive since signing up March 4th. Also when I try to continue activation, I get a XXX error despite trying several times and in incognito mode.Help! I'm willing to switch ...
Hi,My canada-us plan started today. I made a couple calls to the US and found that instead of free US calling, the mins to US were being charged onto my add-on international calling credit. Anyone knows why?Thanks,Sam
Anyone running an Xperia 10 V.? I know it has the frequencys compatability, im wondering if any issue with the recent "cant send mms" issue thats affecting alot of customers here
Hello,I receive a "Trouble sending. Check options" error when I try and send group text messages. I receive group texts find and can send mms and sms messages to individuals fine. I have restarted my phone and reset APNs to default but cannot fix the...
How can I contact customer support agent? I need to port my number to PM. Pls help. Thanks
Almost 24 hours since activating but no service yet. Porting from Koodo
HelloOn feb 29th - i changed my plan to the - 34.00/50 g canda us plan to take effective on march 26th. Have now found out for some iit did not take and i am not the only one whom is having this issues.what is going on - said all was good when i ch...
Hello,I’m having trouble activating my eSIM. I have downloaded the app and initially tried activating my subscription on the app. I got an error and couldn’t get passed step 6 (screenshot attached). I tried using the Get Support button and contacting...
My friends and I joined you because of the benefits of your old points system. Since you guys changed the integration algorithm. My friends and I moved to other companies one after another. Because the new system is cumbersome and doesn’t offer as ma...
Update by Softech: screenshot removed
Looking for help.Can't receive text messages. Tried everything even turning on airplane mode. Can anyone help please.
Public Mobile won't let me access a plan that is only available for new subscribers. So... I am going to cancel my account and become a new subscriber. I believe I will need a new SIM card, but can anyone confirm whether or not I can keep my existing...
I just received this referral add-ons. Even the data is useless to me because I have a lot of data already but I'm curious. Where does it come from? I had 2 referrals
Is anyone else concerned that public mobile actually retains private information although they say they delete it when you close your account? I was told that all my data would be deleted when my account was closed but the fact that I can login here...
I set up my account a week ago with an eSIM however, I would like to acquire a regular Sim and use that in the phone instead of an eSIMI’ve tried to contact an agent and the system locks up at the signing in to message multiple times so I can’t get a...
I got a message that I received 240 GB of data from Public mobile but it won’t work
Hi there. I'd like to change my current phone number but I want to keep this number and transfer it to another provider. Can you please walk me through the steps involved in doing this?
Hello, I got a message from 4011 yesterday on 13th March that Public Mobile is moving all subscribers to new Public Points, and as continued loyalty, I will be given a special bonus of 240 GB data for 150 days. Today I got a message from 611 that as ...
My phone is eSim compatible (Samsung Galaxy A 54), but when I went to register on the app it said it was not... Now what??
How do I update my pin and banking information to be able to activate my service?
i am currently in the US and just activated my new Can?US Plan. The App says Activation appears to be successful. but I have no connection to any network. App says a code was sent to give me full access to my acount but I have no connection to any ...
I got a text yesterday from public mobile saying that they added 30GB of bonus data to my account as a thank you for my continued loyalty. How do I check if this is true? Is this normal?
Hi,When logging in my Public Mobile account. I got a notification:> Starting May 2024, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ programWhich has a link to a detailed page Moving to Public Points which...
I’m trying to activate my phone and it got to the end and said that it did not activate. It won’t let me go back to see what I missed. Is there anyway I can go back in the app to make sure everything is complete?
Due to the pending change in the rewards system, I’m wondering whether to cancel my account with PM and switch over to another provider. But I may return to PM and wonder if I need a different PM SIM?
Hello again.Seems people who are calling me get this often. This was the number I ported a few weeks ago from Telus. According to Telus the port went through. I'm thinking my next step will have to be a CS Agent to maybe reset my network?
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