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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

missing bonus data

I have $15 plan with 250m data. I registered autopay and got $2 credit but did not see the bonus 250m in my plan.

I paid twice

Hello I paid twice so I waited for the next month to pay the public mobile website changed its interface And now the funds are not in there anymoreRobbed much?

Resolved! If I switch to 4G plan

If I switch to 4G plan will I lose my data on the 3G plan that I have accumulated over past 3 years?

Resolved! Data and network

I set up my account last night, how long does it take to activate my plan ? I can't make a call or text.

Resolved! 3G or 4G

I’m a snowbird heading to the USA. All I need is calling in the USA. I have the cheapest 3G calling/text/ data plan currently with PM. If I add USA minutes in Add-ons, do I still need to upgrade to a 4G plan for calling to work properly? I want to k...

data usage

Hi, I am being informed that I am using up all my data early, which never happened before. Most data usage is being registered btw 12midnight- 1am when I am normally asleep. What is going on? And what can I do to fix this?

Resolved! referral $10 credit

When do I get the $10 friend referral credit?

Resolved! Issues signing in.

I couldn’t sign in via safari (prob because of security/cookie settings). Was able to sign in via brave browser to community (obviously) and through publicmobile.ca. When I try to click rewards it brings me to https://telusidentity.telus.com to log i...

Resolved! Minutes

What can I do after I run out of minutes. I purchased an add on but learned afterwards that it’s only for international calling.

Resolved! How to switch from Fido to Public Mobile

Good dayI've found no solution to switchmy current number of Fido to Public Mobilethings on Public Mobile website, kindly assist with live link to do it? Thanks a lot

Resolved! Signing in

I’m trying to pay my husbands account but I’m not receiving a security code

Resolved! Activation and linking to my iphone?

In my setup | cellullar | add a plan | how do I enter the following questions:- what is activation code and where can I find it?- Is PM's SM-DP + Address = "sp.mb.com"- What is my confirmation code?Currently I get use the cell phone only Thanks for y...

Phone number transfering problem

I moved my phone plan from Virgin to the public mobile. Yet, my phone number is not transferred. What should I do?

Resolved! Trying to change plan

I have a 3g plan and im trying to upgrade to a 4g but when i click on change plan the 4g plans are not being offered to select

Phone won’t call or text

My phone won’t let me call or receive calls or text out or receive texts… something on your end… sim card? or something else… account is still active… i tried it in another iphone and still won’t work. thank you…

Create online account to manage payments

How can i create an account to make payments.. Thank you

Change email

My email address got deleted and I have to put in a new one to my account. I had to create a new account to be able to access the community to try and get help

Resolved! Can I receive SMS text messages when travelling out-of-country (i.e. Europe & Asia)?

Hello! Community1. Can I continue to use my Public Mobile phone to receive/send SMS text messages when I am overseas?2. Can I receive calls on my mobile?3. Do I need to purchase an out-of-country plan in order to use my mobile when away from Canad...

Resolved! My account

Sorry, I requested my credit card provider, not CIBC, to arrange for refund of the duplicate charge. Tried pwd reset again unsuccessfully.It’s a vicious circle: I can’t sign on to my account to see what’s wrong, also *611 asks us to go to self serve ...

account login

I have a second account I cant log in to

$35 3G Plan

Hello All, A month ago I signed on to the $35 3G Plan. This was set up that you received 2.5Gb of data and an additional 0.5Gb if you went on auto-pay. There was also 2Gb Bonus data a month added as long as the account was active. Needless to say, a...

Resolved! Pwd reset failure

I was charged twice for an add-on a few weeks ago and requested CIBC Costco to ask Public Mobile for a refund of the duplicate charge. Btw, my account is topped up automatically every month.why would Telus deactivate my account for no reason?Getting ...

Changing plan - pay only the difference?

I have the $25 plan but will be travelling in Canada this month and know that I will need more data just this month. I am 1 week into the billing cycle. If I change to the $35 plan today, will I just be paying the difference (i.e. $10) or will I nee...

Data add on

I added more data to my plan but it has t showed up in my account

I keep getting g asked to verify my login

Why do I keep getting asked to verify my account every time I go to login,

CANNOT SUSPEND MY ACCOUNT!!!! (Using Lost/Stolen)

How do you suspend an account in the NEW Redesigned Self-Serve? When I highlight the Lost/Stolen dropdown menu, I am presented with a prohibited Ø symbol under my cursor and cannot click it. BTW, I was doing this at 4 am on the account Renewal date, ...

Trouble signing in and topping up my two other accounts

I have 3 SIMS/accounts in total but I’m unable to sign in and top up 2 of them as the email addresses are not being recognized (so can’t reset password)

data problem

I can't use my data.when I checked my account,i found my plan is changed.my plan is $25 (with 1G data) ,but on my account there isn't any data in my plan.that's why I can't use any .I'm sure thatyour system has got problem.It's my second time that my...

Resolved! SIM card not working

My phone stopped working a week ago. The phone itself works, but I can’t send or receive texts or calls and can’t access data. Swapped the SIM card with my moms and hers worked fine in mine but mine didn’t work in hers, so I believe the SIM card is b...

Resolved! Pwd reset inability

I have the same problem as GCD (Good Citizen) and I’ve spent the whole afternoon trying unsuccessfully to reset my pwd. same error message. unable to call from my cell phone unable to receive calls or text messages *611 does not workAbsolutely frustr...

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