Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
It seems that many people are having this issue... essentially, my auto-pay did not go through and when I go to change credit cards I am hit with the following error: "Oops! Something went wrong, please try again later."My mom is also with Public Mob...
Hi there, I’m looking to change my plan to a 4g one and I understand all my old add ons etc will stay the same, however when I type in the new promo code on the checkout page ‘4GPLANBONUS’ it says it’s invalid. Any one else have this trouble? Thanks!
Hi, Two things. 1. My data cycle doesn't appear to have reset. After the Roger's outrage I used more than usual and noticed that once I hit my data limits Public no longer provided me coverage/access to data. I waited until the end of the cycle show...
Hello public mobile support team, trust my request finds you well. I just renew my credit card with the bank. I will appreciate your support in adding my new card to my account for auto deposit. Thank you in anticipation for your support!!
After entering credit card info KEEP GETTING OOOOOPS TRY LATERHAVE BEEN TRYING FOR 3 daysgood thing the price is rightand Cambridge isn’t on list of cities so I had to put in Kitchener
Hi I am currently India and lost my sim yesterday. My number shows active. Is it possible to get a new sim with the same number. Where should I email or visit for this process?
There seems to be a bug in the PM transaction system today (2022-07-15): it's impossible to purchase add-ons for roaming in the US. PM's system says that my purchase of their talk-text-data bundle came through, offered me to download a receipt (which...
Hello can’t sign in it redirects me to a URL saying telusidentity and then it won’t let me click enter for my username and password
How can I change autopayment card?i’m still trying around 3 hours. However, your website just saying oops again and again.
I have activated my account but still no service. I tried my new sim on other devices but still doesn't work.Are there any solutions?
hi i recently bought a uniherts phone, i put my Public mobile sim card in, I have service, texting and calling works but my data doesnt, its turned on but there is no symbol at the top showing it and it doesnt work, its been like this for over a week...
I went to log into my account today, and I see my login no longer works and I have to create a new “my account”. However, it also states “Sign up for My Account to automatically register for My Rewards.” Does that mean I will lose my old rewards sys...
I am in the US and have purchased a $20 us roaming package. I am unable to send a text but can receive them and I am unable to call to Canada from the US. What am I doing wrong
I didnt use a service for one n a half month as I was out of country. So now when I try to activate my account it showed me you need to pay your outstanding to activate your account. So that amount is due for previous month or what, I dont get them. ...
Just wanted to see how the new 4G plans have been for new activations as well as people who upgraded from the 3G plans? I am assuming quite the difference? It seems my Koodo data was so much faster and allowed my phone to do more things than the PM 3...
Hello My iPhone is not able to make phone calls and I’m not receiving phone calls. Text is working. Please can you help me to fix my problem. I restarted my phone removed SIM card and put again tried other SIM card it works to make calls and when I p...
Hey I am trying to make a payment toward my account but I continually get an error message. I also tried to make the payment through another card but same issue. Please advise how I can make payment to reactivate my account
Not sure if it is just my setup but I have been trying to login to my account using the latest version of Chrome - all to no avail. It wouldn't let me off the login page. I finally tried Edge and got in with no problem. Just thought I'd pass this alo...
I have auto pay for all my account. My daughter received a message saying the funds were not available but they didn’t even try to take the money out of my account. There is money there. now she can not use her phone. She has no data. Please fix this...
Hi I need help getting my account number. I unfortunately forgot my USER ID and PASSWORD.
I have a 5gb plan with 3g + an unlimited 2gb promotion that was available when I signed up with Public Mobile. If I upgrade my plan to a 4 or 6 gb plan with 4g, will I lose the additional 2gb promotion?Thank you.
Anyone having this issue when trying to log into their self serve account? No matter what I try, it still shows up. I've tried on 3 different phones, a laptop and 2 other people's phones...all the same outcome. I've tried to submit a ticket AND re...
Amy help for this? The only options I get are the $35 & $15 in the self-serve
HiWebb here. My phone hasn't worked until the start of my second pay period.The new login procedure is ridiculous. Who in their right mind would want to interfere with anything on Public Mobile where there already is no real help for fee paying users...
Not able to send receive calls for 2 days
Yesterday I ported old Fido number to new Public Mobile SIM.Fido confirmed the port was unsuccessful.I am unable to reach a customer service agent to re-initiate the port. I am unable to submit a Public Mobile support ticket after many attempts.Pleas...
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