Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
hi I need to delete a visa card off of my payment options and it wont let me. from what i can read online it says i need a customer support agent team to do so
I Can not create another support ticket , I would love to sign in to my account to make a payment but it asking me about security code , it said that i need to check email but my email have no code. what i need to do to sign in and make payment , No...
I'm no longer able to login or reset my password. I've have tried resetting the password through the login page, but I never receive the verification code via email or phone.I tried to submit a ticket with the issue "Password & Username Reset", but I...
HelloI have logged in to My Account and went through successfully. But I can't access my SELF SERVE ACCOUNT TO MAKE PAYMENTS AND DETERMINE DATA USAGE.This is what I get: Clicking here to know more DOES NOT GET ME TO SELF SERVEPlease explain to me the...
My mom's phone number got hacked yesterday, the email of her account needs to be changed, she doesn't speak English and doesn't have an email, I helped her used my work email that I am no longer with that company. So there is no way to create a commu...
HelloMy brother in law recently passed away July 3rd. We need to close his account. We need assistance to close his account. We can not find his account number in his paperwork.Please advise.Thank you
I see a couple posts on people wanting to change from 3g to 4g plans. but nothing that answers my questions completely. I have a couple 2gb promos and 500min LD minutes promos attached to my $40 3g plan. they have not expired for over a year and sti...
Have not been able to have incoming calls or outgoing for the last 3 days
Wanna give me a referral
I changed my plan from $15/m to $25/m, lost refer-a-friend reward, can someone help me ? I see post contact CSA can help, but I don't know how to contact them and what is CSA for. Thank you for help
I have a 3g plan and would like to upgrade to a 4g plan, but My Account only gives me 3g options. My phone is 3G/4G compatible so how can I complete this upgrade?
I DO NOT KNOW MY PASSWORD TO MY OLD EMAIL SO I CANNOT VERIFY MY ACCOUNT AND MAKE A PAYMENT.
Hi,I activated my sim card online yesterday and wanted to transfer my number from my old carrier. I did not receive an authorization text and I still have service from my old carrier. How do I confirm if the request/porting went through? I am switchi...
Hello my name is Ana and I had been trying to login in to my account.i try several links @diferents time of the day but doesn't work it is very frustrating at this point I ready to leave this company I just need help to go in to my account r.if so...
it's been over a year, got my loyalty $, lost the "bonus" GB in the $25 plan. rarely even use a gig, but want the security of 2 GB, i want it back just because, how can i make it happen?
new to Community o switched to 4G plan but could not apply apply promo code for 2G bonus. Tried to open ticket . did not go through spend hour , Is the service always so bad ?
When I go to payment method > manage my payment and try to update credit card info I keep getting “oops something went wrong”. My registered credit card is expired and I do not see any way to update this credit card info!
Good morning,I have not changed anything with my payment card info, and this morning my account is suspended. I tried to log into my account to update auto payment information's and keep getting told "Oops something went wrong, try again later." I tr...
We have no cell service since Wednesday July 13th at about 3pm. Prior to this our service was very good. The map says we still have service.we have done all recommended ‘fixes’. We obviously need technical support and we cannot submit a ticket.. can’...
Public Mobile is using Dark Patterns.Adding an add-on is easy, but they provide no apparent way to remove one. how can I remove my extra data option?
I'm having issues logging into my account to check my information like data usage and etc. Everytime I go to the page it brings me to a Telus Authentication page (seen in the URL bar).I put in my account details and I keep getting bounced back to the...
Hello support team, I would like to be contacted to add my newly issued card details to continue with auto payment. Please contact me at your earliest inconvenience.
I have a Public Mobile SIM card I last used in February/March 2022. I cancelled the service when I moved away. I'm back visiting and would like to start service again. I don't need to have the same number again, I just want to start up a new account....
I didn’t get my loyalty credited, and my pre authorized credit either. I was charged for the full amount this month. What gives! Supposed to get $3 discount on my account.
I have added 15.00 plan but now it says I have no more minutes ,,,help please
It seems that many people are having this issue... essentially, my auto-pay did not go through and when I go to change credit cards I am hit with the following error: "Oops! Something went wrong, please try again later."My mom is also with Public Mob...
Hi there, I’m looking to change my plan to a 4g one and I understand all my old add ons etc will stay the same, however when I type in the new promo code on the checkout page ‘4GPLANBONUS’ it says it’s invalid. Any one else have this trouble? Thanks!
Hi, Two things. 1. My data cycle doesn't appear to have reset. After the Roger's outrage I used more than usual and noticed that once I hit my data limits Public no longer provided me coverage/access to data. I waited until the end of the cycle show...
Hello public mobile support team, trust my request finds you well. I just renew my credit card with the bank. I will appreciate your support in adding my new card to my account for auto deposit. Thank you in anticipation for your support!!
After entering credit card info KEEP GETTING OOOOOPS TRY LATERHAVE BEEN TRYING FOR 3 daysgood thing the price is rightand Cambridge isn’t on list of cities so I had to put in Kitchener
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