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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

email publicmobile

Does public mobile have an email address I can email them to tell them that my credit card got cancelled and the new one is in the mail. So they know why my automatic payment wont go through but not to worry I will be getting my new credit card..

Email

Need to change email address

PROBLEM WITH PROMO

Hello, I activated my sim in the month of June when the $50 promotion was happening. ($5 per month for 5 months for refferal and refferer, $50 in total) However, niether have us have got that money so what to do?

No verification codes emailed and unable to change payment plan

I am going into town - 45 min drive - to get a different sim card to start cell service with someone else. I see no way to follow up on an outstanding service ticket. Its been July 12th- so one month!!! All I want to do is change to to my new credit...

During a call I get annoying sounds like click or hang up

So was on a call and I hear interference. Like clicking and a hangup. I then find that I had an voicemail. So when you are on a call....does this happen to you too??

Does a call that goes to voicemail

I had a call today that went to voice mail when I was on another call. The inbound call to me showed in my usage as an outbound call.Is that correct???

locked out

Forgot which email I used. Mixed up the passwords. Tried to reset them. Now I am totally locked out and going in circles

Transferring my phone number.

I’m having trouble transferring my phone number from my previous carrier to public mobile. Can you please help.

email

trying to sign into my account but the email that i use is no longer available it was hacked and it wont allow me to enter the verification code any way i can change my email?

Activation

Hello I bought a simcard with plan by cashI couldbt active my simcard I have pin number but the website said is not correct What should i do?

Resolved! Will I lose my referral discounts if I change to a new plan type?

Hey Mods, I currently have discounts due to referrals I have made but I am looking to change my plan type and am wondering if those discounts will continue? If I change my plan will the discounts still continue on the new plan?

Custom phone number

How do I get a custom phone number.?

Improper phone number transfer - now charged by both old service provider and Public Mobile

Improper phone number transfer - now charged by both old service provider and Public MobileI transferred a Prepaid PC mobile phone number on July 17 to Public Mobile, the sim card was placed into the old phone and all is working fine as intended. How...

Can't log in to Public Mobile account

I recently moved from Public Mobile to Freedom Mobile, and I am using the same number as I did when I was with Public Mobile (switched it over). I tried logging in to my Public Mobile account to cancel my service so I no longer get monthly charges bu...

Resolved! data being used and seems to be text messaging or something?

My daughter also has a public mobile account.We are trying to figure out why all her data is being used.it is an iPhone from public mobile iPhone8plus GPS is turned offupdates when not on wifi is turned off on each app and the phone itselfShe closes ...

Resolved! In the 611 menu, there is no real-time usage data

I chose option 4 but that is something else; not the above.

Account is suspended

How do I fix this? I already paid and it still says account suspended. If this can’t be fixed how do I get my money back?

What's going on

Why can't I use my phone or sign in

Resolved! Payment voucher through xoom online didn't reload my phone

I reloaded my phone through PayPal Xoom online. It said that the payment was sent to my phone number but the cell phone provider it was sent to was Telus and not Public mobile, this happened twice now in the last week. Why is my phone number saying I...

Zenfone 3 won't connect to network

I have changed APN settings and were able to connect to network while my Phone"s wifi were on. Once I disconneted, the Public Mobile at top of screen disappeared! Iam baffled and any help would be greatly appreciated!

Unacceptable - 50% of the time when I answer an incoming call, it hangs up

As soon as people call me, it hangs up on me as soon as I answer. In fact, it happens within milliseconds of my answering, as soon as I say "hello"! Any ideas? Doesn't happen all the time, but happens to at least 50% of my calls. I called 611, but I ...

Not Registered on Network

I'm a new Public user. With help I managed to get my VirginMobile number moved to Public mobile but I can't send or receive texts.

I can't access my account

I can't access my account to pay my bills. When I try to access my account (xxxxxxxx) another account comes over (xxxxxxxxx). Why this happens I don't know and also I don't own this account.You guys have a problem with your system. I like to access m...

Voicemail delay

Just received a voicemail today on the 11th that was sent on the 5th. Anybody know why the 6 day delay? It was a pretty important message that could have cost me.

Resolved! Number

I payed my phone bill but it still didn’t renew it tells me how much I have in my account but that’s it

Resolved! How does engagement with this page take money off of my monthly plan?

SIM card update

I inserted a new SIM card into a new phone and the SIM card has been updating for a long time - it's been over 20 minutes. What is the problem?

SIM

I ordered two SIM card the beginning of July and still have not received them and am having a hard time getting support to see where they are. Please advise

Resolved! Transferring number from lost cell

Hi. I have a Public Mobile number and lost my cell. Is there any way I can transfer the same number to a new PM sim card? I have another cell and really do not want to have to change my number. Thanks.

Resolved! Does the Roaming service work off the U.S. Mainland?

Specifically in Hawaii?

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