Community

Resolved! Password reset not working

Hello, Can someone help me with this issue,  your password portal is not working for password reset.  I get this message below? Unable to reset password at this time, try again later.  Can someone help? 

Resolved! Data

I’m getting texts telling me my data usage is at 100%. My account shows 10% usage. 

Resolved! Password reset error

Hello I am trying to reset my password but it says error resetting password try again later.  Someone please help

Resolved! Transferring Phone Number

I lost my SIM card and I am trying to transfer my phone number to Koodo. How can I do that?

Resolved! Warning message while in the USA without an add on

I've tried turning Roaming Off to stop these error messages but to no avail. I do not want to purchase a USA Add on for roaming (using an Esim for data).   On the IPHONE, Public Mobile is still the primary SIM with the Esim as secondary for data only...

Resolved! Can only sign in to PM account on my cell

Hello there! So yesterday I sent messages because I wasn't able to sign in to my PM account. I reset my password but it still didn't work. But today I go a text from PM with a link to sign in on my cell which I did and it worked, yay! But the weird t...

Resolved! charges

Hi I have been charged for something I never signed up for. Here are some examples July 1st 56.70 June 2nd 56.70 June 1st 15.75 May 25th 15.75 May 3rd 57.75 Arp 24th 15.75. Some months have more. I need to know who signed me up for this and I want th...

Resolved! BC Public Alert Not recieved

I did not get any of the public alerts issued on Monday.  I did get the notification on my other number registered to Telus but not on the phone registered to Public. Iphone 13.  This is a major concern as my wife who is a nurse uses the Public Mobil...

Resolved! International Long Distance Minutes bonus

Hey! I received a bonus of 500 mins one-time Int'l LD bonusWhat countries can I call? is Syria included? Thank you 

Resolved! Referrals bonus

I never received my complete referral bonus 

Resolved! I quested to transfer my public mobile number to other carrier. I cannot receive the message.

I quested to transfer my public mobile number to other carrier. I cannot receive the message.

Resolved! Phone Number Changed By Itself??

Hello, This morning when I woke up my phone is displaying a different number than what is mine. I cannot make outgoing calls but I can text and it’s coming from a different number. can anyone help me please?

Resolved! "Error logging in" on ticket submission page

I can log into the Community (obviously ), but I cannot log in on the ticket submission page. I've tried both my Community login and my Public Mobile account login. I receive the error "Error logging in". Help!

Resolved! I forgot my email address for self serve account.

Resolved! No data on phone lots on account page

My phone says I am out of data but there is plenty on the account page. How do I fix this?

Resolved! US cell/text/ data service

Follow up to my previous concern. Found out my Public Mobile plan no longer works in US. Need service for three weeks. Wondering what my best option is. Can I purchase new SIM card and use in my phone while here and replace my PB SIM card when I get ...

Resolved! Slow or no mobile internet

Hi, I am having some issues with mobile internet and am wondering if Public Mobile intends to address this issue. I live on Prince Edward Island. In the winter time I have no issues with mobile internet at all. Now, at the peak of tourist season mobi...

Resolved! Add-ons

If I update my Plan do I lose my add-ons.  For Example: I have 2gbs free from a bonus offer. Would I lose it if I changed my plan?Thanks

Resolved! Code

Why do I need verification code each time I log in?

Resolved! SIM card follow up

Hi I have ordered my SIM 8 days ago but haven't received it yet. Could you please check for me if it's sent or not?

Resolved! Error when trying to purchase an add-on

Since the installation of MyAccount, I receive an error every time I try to purchase an add-on. I can’t really do anything except view MyAccount summary page. Please help.