Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I had signed up for a promotion $25 data plan 2GB+2GB planHowever, I was surprised to be constantly getting a notification of the data plan limit reached.Upon checking my account it shows a 1GB plan
i'm not sure if it's my phone, the messaging app or the network, but i've noticed for a few months now that my text conversations with my girlfriend are out of order, my replies to her show up as if i sent them first, not a big deal just annoying, wo...
Hello, I joined Public Mobile in October 2021 and also provided the referral code of my friend. After not receiving the stated CAD 10 credit, I rechecked whether the code is updated or not and it was. I thought maybe it's a time thing, as in I need t...
I have 5 accounts for my family, I lost my credit card and I now have to change the payment info for 5 card. Google is not remembering the email addresses and passwords, further, one phone is for my mom who does not live with me and is not technicall...
I upgraded to a 4g plan and notice the data usage has quadrupled, if not more using 4 g compared to 3g for the same time I am online. Is this normal? Note: I am not downloading movies or any game play, just some news vids and online searches etc
Can I activate a new sim with the same number? Does that deactivate the old sim?
Hi. I have the following addons on my account:1) 400 mins - $0 Free Holiday Giveaway: 400min INTL Long Distance (incl CA & US)2) 500 mins - $0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US3) 500 mins - 500 one-time Int'l LD bonusWhich...
Hi, I have two accounts and cannot sign in to either of them anymore. I tried resetting my passwords and the system said new passwords accepted, but it will still not let me sign in.
I don't register my email for account
This constantly happens on my.mobile device when I try tog into the Community or my account. It is very frustrating. It doesn't happen when I log in on the PC with the SAME password I had used unsuccessfully on the phone. It is not my network connect...
I'm still waiting on the My Account to start filtering properly but while checking it I noticed a new glitch in the system. I have used minutes in plan cycle but for some reason the usage in my account shows zero... I'm now at the point that I don't ...
Having a major time finding how to register new credit card
I am lock out since I can’t access email or get phone call or text on my public number. Can’t get link to reset…..
Hello, Sorry for the long post, but wanted to detail out the steps. I'm trying to add some Add-Ons (US roaming items) and have some questions. In the past, I understand it was a 2-step process where you need to add funds first, and then buy the add-...
The system indication transfer success. My public account is in active status .But when I insert public SIM card, my phone can't recognize it.When I re insert the Telus SIM card, the phone is still working to make a call.But when I try to active it a...
Hello I have been trying to add funds to my account to top it up but when I click on where it says to add funds I get an error message that says that either the link is broken or it is under construction. I need to top up before August 22 when my pl...
Back when PM changed their colour scheme to the blue and cream colours it is today I got a 1 gb bonus per month for free. It was working fine for the months after the updated look up until about 2 months ago. Now I’m back with my regular 1gb per mont...
Hi, I'm having trouble in payment process, and the Chat bot Simon said,the card should be Credit or Visa Debit only. I have a credit card issued from other country except Canada and US,and this card cannot be processed because of the post code isn't ...
I need help unlocking my sim but don’t have a code or pin ?
Please help to reset. Trying to figure out how I used 10gb of data already.
Hello, The bonus data for my line is no longer appearing and it seems as though data has been cut off on said line. Can somebody please reach out to me? Thank you.
i did not receive my email confirmation including activation and payment information.. i dont know if my sim is already activated.. how do i pay? i did not receive any of these..
I’m trying to make an account to make a payment since my plan didn’t renew. But it won’t just let me creat an account and I never activated my phone on here
The new system has me locked out Abdul O need to make a payment.
Hello, I'm having trouble with MMS and my phone. I am able to send out photos but am unable to receive them. Group chats also do not work. Thank you in advance for the help!
Why is the service not working properly. I am up to date on all my payment
I forgot my email address
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