Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
For a reason, my phone number changed and I want to have it back. I was wondering how to do that.
Hay team,What to do when add on data don't work, It's annoying me that it says i have data to use but when I go on LTE it gives me no internet access, i also got a text from public mobile to say I ran out of data. And when I try to submit a ticket it...
I can't open the MMS. It sais Download failed
I just purchased an add on, will it start right now or only when I press roaming? How dors it work, its a US roaming add on…
Hi when I answer calls my voice isn't heard by the other party or there is a delay. My technician checked my phone and found nothing wrong. Said it's probably the service provider/sin card issue. Can you please help.
received spam calls from time to time. these spam calls were from overseas, in the name of DHL,etc. CRTC asked the service providers to filter these calls. but Pubic mobile doesn't have such capability. why?
Under Canadian provisions for privacy, Public Mobile is allowing spam and nuisance calls through. I keep recieving voicemail errors for such calls that are blocked at the phone/device level. This is un-acceptable. I would like Telus and/or Public M...
I'm home now back in Canada. I drove from BC through the top part of the US back to Ontario. My phone, S10+ plan and addon would not work unless I re-booted the phone everytime I needed to use it. The service was off most of my trip accross the US. I...
I have purchased a new sim as I lost my phone recently.can anybody guide me, how can I activate my sim with the previous number.
Why are some of my calls coming though and others caller’s getting a “disconnect message”? I have not changed my service plan. My service plan was renewed on the 15th of Aug. Please look into this Asap as I use my phone for business! thank you very m...
Good morning everyone,I got mine from London Drugs a few years ago. And now looks like there are fewer places to get them. How long does it to ship if I order online from PM? Looks like it is out of stock on Amazon. Thank you!Iris
hello again so they flipped out SIM cards for me and my mom and I was told an agent would re activate my account and I have sent a private msg to several agents but still no problem solved and I am awaiting , my moms cell and mine are still not re ac...
I am on 3g, and over the years have accumulated a few one-time addons... long distance, USA, and data. I have over 5 gigs of data addons from holiday giveaways. Recently I have been considering upgrading to 4g, but don't know if the addons will trans...
Hi there, Where can I find out if my phone supports mobile communication? The tool online doesn't work for me and I tried to check from multiple devices. My phone is ASUS_X00TDB Thank you so much, Aleksei
will leave canada on august 17 , for four to 5 months, how do I stop the service and also can I retain the same numeber when I return to canada
I can't find anywhere a link or button to cancel and close my account... all I want to do is shut this account down and I am going through layers and layers of FAQs and I can't find anything. This shouldn't be so difficult, I just want this account c...
Just installed Public SIM card and never received SMS from former Carrier to approve Port request to keep previous phone number. Carrier says Public never made the Port request and now I can't talk to anyone at Public to resolve the isssue.
I need to make changes to my public mobile account however it is not letting me log in. I have tried a password reset and it doesn't send me a link to the email address I have on file. I am at a loss. Please help! I just want to talk to somebody
Can I use public mobile even though I don't have a credit card issued by a Canadian or US financial instituion and not registered to a Canadian adress?
If data is turned off how am I using data? my account just renewed and I had my data off how did I use data
Why its so hard to talk to a rep?
Got a text that i have used up 100% of my data so i am trying to login to my account so i can upgrade my plan to the 20 Gigs 4g From 10 Gigs 3g But it is not letting me login, when will the MY ACCOUNT be back online? Thank you!
when ever i go to log into my account, i get a page that says: oops, page is down or unavailable... this has been for the last hour and i have tried 3 different web browsers.... i need to log in to make a payment as my account is due tomorrow and the...
I wanna make my payment but cannot login with my email. It used to work for several months but this time it doesn't. I tried to reset my password but the code can't even sent to my email, it only works with my phone number.
Hi! I’m wondering if there is a way I can look up someone who called me with a blocked caller ID. Will this appear in my phone records?
I have problem with activating my CIM card. Haw can I contact with customer support agent?
Hi, I called 611 to do an add on and was told in an automated message to do that online. Are you able to help me with the add on for 5 days in the US (text, talk, data and roaming)? It previously cost $20.00. Also, recently, I have been getting MMS m...
Is there any loyalty reward in the new reward point?
Can I return back to old public reward?
I am going to be going to a rehabilitation centre for six months, and I would like to keep my account. I will have no access to my phone, or any device that connects to the internet. I have been a customer for three almost four years now.
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