Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Porting number complete???

I activated my plan with a temporary number this morning and it worked fine. When I attempted to port my old number to this sim card, I received the text to confirm the switch, and the text telling me to restart my phone.When I did restart with the n...

Resolved! New $34 CAN-US plan support 2FA SMS messages to same number while in US?

Just confirming if $34 CAN-US plan support 2FA SMS messages to same number while I'm travelling in the US?

Confused with Public mobile

What do you mean that my subscription card is almost up . I don't pay any other way than by vouchers, why am I being hassled by payment plans , subscription cards etc. , don't know what your talking about I have always payed by vouchers and no other...

If I buy a SIM at a Telus store for new activation, will I get reinbursed?

If I buy a SIM at a Telus store for new activation, will I get reimbursed?Otherwise, if I order it and it arrives after the promo has expired (March 4) will the Promo rate still be good? And again will PM credit me for the $10 SIM I purchased at the ...

Poor Network Speeds

Hey everyone,I just switched over to public mobile in the new year due to the attractive promotions that were being offered. I opted for a plan with 30GB of data at 4G speeds since 5G is not supported where I live (Yellowknife, NT), but 4G is. I ofte...

can't text pictures and account is not adding my extra data, extra charge to banking

I've been having trouble sending and receiving pictures in texts. I am also having trouble adding extra data to my account. I paid for the extra but my account is still showing I'm in the red. I also just noticed an extra charge on my banking dated t...

Where could I find information pertaining to the refund policy?

I signed up yesterday but did not yet successfully port my number through. I am wondering if the refund policy applies to such cases?

Resolved! Switching plan keeping rewards?

If I choose to switch will I loose all these rewards & discounts I have accumulated in last few years? Rewards:Loyalty- $5.00Subscription- $2.00Refer-a-Friend-$4.00

Resolved! Traveling in the US

My plan is unlimiited canada-us minutes and 40g data. Will i still get roaming charges??

Caller ID

I can see phone numbers of incoming calls, but caller ID (names of people and businesses) only seems to work for a few numbers, mostly those saved to my phone.

US Roaming Service

Hi Everyone,In October 2023 I went down to the US and my data wasn't working. I'm writing about this because I am going to the US again in a few weeks.It said I was connected to either AT&T and other networks but it still wasn't working. I submitted ...

SIM replacement

I am filling out the form cause I don't have a SIM card yet ? they are asking for a Order Number?where do I find this Order Number Thanks

Subscribed using browser and selected physical SIM instead of eSIM

Is it possible to convert the subscription from physical SIM to eSIM for me so I don't have to wait for physical SIM to be delivered to me before I can activate my account? Or cancel my current non-activated subscription so that I can re-do the subs...

loss of promos

will I loose my data and international minutes that I got through promotions if I upgrade to another plan?

How to cancel right away?

Hi! My suscription ends on March 28 but I want to cancel before that. How can I cancel right away and get a refund for the remaining days? I don't see any options like that.

Update visa info

Cannot update my visa info, error try again later. Later came and still the same. Is there another way to update

Lte

No 5G display on cellophone?

Advertisements in texting app

Why all of a sudden am I getting ads every time I open my texting app to either send or recieve a text

Resolved! Roaming not working in the US new plan, on road trip and no wifi!

Just left for road trip in the US with the family and can’t access any data even if it shows full bars and 5G. Nothing is working except for texts once in a while. Can’t even get google to work. Roam is turned on. I have an iPhone. Can’t seem to be a...

Subscription not activated - contact support

How do I actually speak to someone when trying to activate a new line and its failing?

How to edit notifications on forums

I've gone through the notifications under my account and I get notified if I get a bravo or solution or if someone tags me. BUT I'm not getting notification if someone replies to my comment. What am I missing?

How does the Canada US data work?

Hi there! I'm thinking to switch to Public Mobile. How does the $34 Canada US 50GB plan work? I'm currently paying a $12 Roam Like Home fee with Rogers every time I cross the border. Wondering if everything is now included under my plan now?Are data...

What is it with CIBC Visa cards right now?

My bank assures me there is no problem with the card, yet I just received a notification saying my card is no longer valid and my service was suspended. The expiry date is 2026 according to my account details here. My new Visa expires in 2027 but th...

SIM not received

SIM was ordered over a week.ago and I was told it would be delivered in two days but I an still waiting

Port out existing number to different provider

I am trying to port my number from Public Mobile to a different provider but have not gotten any response from PM. My new provider put in a request hours ago. Any ideas how to proceed? Very difficult not being able to speak to anyone from PM.

How long to active my subscription

I am looking to move to public mobile from another carrier, and want to go with the new Canada-US 5G plan. However, I won't be able to switch my phone over to Public Mobile for several weeks. I know the plan expires on March 4, so I want to act now. ...

Resolved! Payment tab

I need to update my credit card, but I can’t find the payment tab

For those who say PM doesn't reward Loyal Customers (This didn't age well)

Edited to add: Below was written before the removal of the Legacy rewards Program and the removal of the converion of 1 point for ever 30 days you have been with Public Mobile. I see many posts in here about how PM doesn't reward or value their long...

Resolved! Transfer from prepaid Koodo => can't get ahold of an agent

Hello there,I got the 50GB US/Canada promotion but I can't transfer my number because I'm with prepaid Koodo and I cannot chat with an agent to assist. Basically the live chat doesn't seem to ever get an available agent and there is no queue.What els...

Community

Forum Posts