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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! System error Service disconnected?

Why are some of my calls coming though and others caller’s getting a “disconnect message”? I have not changed my service plan. My service plan was renewed on the 15th of Aug. Please look into this Asap as I use my phone for business! thank you very m...

Resolved! Best way to get a physical SIM card?

Good morning everyone,I got mine from London Drugs a few years ago. And now looks like there are fewer places to get them. How long does it to ship if I order online from PM? Looks like it is out of stock on Amazon. Thank you!Iris

Important help

hello again so they flipped out SIM cards for me and my mom and I was told an agent would re activate my account and I have sent a private msg to several agents but still no problem solved and I am awaiting , my moms cell and mine are still not re ac...

Resolved! Do my addons transfer if I upgrade to 4g?

I am on 3g, and over the years have accumulated a few one-time addons... long distance, USA, and data. I have over 5 gigs of data addons from holiday giveaways. Recently I have been considering upgrading to 4g, but don't know if the addons will trans...

Resolved! Mobile internet

Hi there, Where can I find out if my phone supports mobile communication? The tool online doesn't work for me and I tried to check from multiple devices. My phone is ASUS_X00TDB Thank you so much, Aleksei

Resolved! leaving canada

will leave canada on august 17 , for four to 5 months, how do I stop the service and also can I retain the same numeber when I return to canada

Resolved! How to close my account? Why is this so difficult?!

I can't find anywhere a link or button to cancel and close my account... all I want to do is shut this account down and I am going through layers and layers of FAQs and I can't find anything. This shouldn't be so difficult, I just want this account c...

Resolved! Port request was not received by former carrier

Just installed Public SIM card and never received SMS from former Carrier to approve Port request to keep previous phone number. Carrier says Public never made the Port request and now I can't talk to anyone at Public to resolve the isssue.

Resolved! I cannot log into my public mobile account

I need to make changes to my public mobile account however it is not letting me log in. I have tried a password reset and it doesn't send me a link to the email address I have on file. I am at a loss. Please help! I just want to talk to somebody

Resolved! Non-Canadian credit card

Can I use public mobile even though I don't have a credit card issued by a Canadian or US financial instituion and not registered to a Canadian adress?

If data is turned off how am I using data?

If data is turned off how am I using data? my account just renewed and I had my data off how did I use data

Resolved! Customer service contact number

Why its so hard to talk to a rep?

Resolved! 100% data usage

Got a text that i have used up 100% of my data so i am trying to login to my account so i can upgrade my plan to the 20 Gigs 4g From 10 Gigs 3g But it is not letting me login, when will the MY ACCOUNT be back online? Thank you!

Resolved! trouble logging in to my account

when ever i go to log into my account, i get a page that says: oops, page is down or unavailable... this has been for the last hour and i have tried 3 different web browsers.... i need to log in to make a payment as my account is due tomorrow and the...

Having trouble of my account

I wanna make my payment but cannot login with my email. It used to work for several months but this time it doesn't. I tried to reset my password but the code can't even sent to my email, it only works with my phone number.

Resolved! Call Logs

Hi! I’m wondering if there is a way I can look up someone who called me with a blocked caller ID. Will this appear in my phone records?

SIM card activation

I have problem with activating my CIM card. Haw can I contact with customer support agent?

Resolved! Request to add on US Text, Talk and Data (Roaming) for US starting the morning of Aug 16, 2022

Hi, I called 611 to do an add on and was told in an automated message to do that online. Are you able to help me with the add on for 5 days in the US (text, talk, data and roaming)? It previously cost $20.00. Also, recently, I have been getting MMS m...

Resolved! loyalty reward

Is there any loyalty reward in the new reward point?

Resolved! old public reward

Can I return back to old public reward?

Resolved! Extended account suspension

I am going to be going to a rehabilitation centre for six months, and I would like to keep my account. I will have no access to my phone, or any device that connects to the internet. I have been a customer for three almost four years now.

Resolved! Data cap reached / not working, but still have data on plan

Hello!Wondering if someone can help me. I'm on a 10.5gb plan and yesterday had received a text message from public mobile that 95% of my data was used up. I logged onto the website and self-serve showed I still had a lot of data remaining so I ignore...

Resolved! Need Help for My Account

Hi, I would need to register for online access so that I can do my payments

Lockout Paradox

Problems:• I lost my phone with sim card in it• All of a sudden my account requires 2 step verification when I try to log in• I no longer have access to my email to get the verification code• My current plan expired this month so even if I had my pho...

iPhone 8 plus defect

Hello, I recently purchased an iPhone 8 from Public Mobile. Within 3 weeks the screen has gone black. The phone has not been damaged in any way. Please help. Thanks

Resolved! Help

Hello I have two phones with you guys, and no one has returned to me. I need to keep my same number even if I have SIM card issues. Therefore , my old phone was lost with my public mobile SIM card in it and I need to keep and thus retrieve that same ...

Payment

I made a payment but my service still not working

Resolved! what am I doing wrong?

My family of 3 phones is currently in the states doing some geocaching which takes data. we all bought the US data add ons. It logs us on to T-mobile down here. T-mobile sucks big time. The add ons have been a complete waste of money. It only wo...

Resolved! Is there a $25 referral bonus promo right now?

I am looking to get my dad signed up. And where do I find promo information for PM? Thank you!

Resolved! Data

I would like more data

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