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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Boy, public Mobile sure doesn't want to talk to us

HOW DO I CONTACT PUBLIC MOBILE??????? LIKE OMG THIS HAS BEEN THE MOST ANNOYING METHOD EVER.

locked out of my account

Hi al, Recently unable to sign in to my account. When I enter the email and password it advances to a page that is all white and says "forbidden" in top left corner. I need to update auto pay. How can I get access or reset account? Password reset doe...

Speed and Connection

Connection is super slow. Is something wrong with the network?

Can't connect, nothing works anymore.

Got the roaming package to go to the States. Bought it before leaving. Of course the billing dept did it's thing flawlessly. Got to the border, five bars, everything else not working anymore. Not going to cancel vacation for a cell phone, went on. Ha...

Phone not connecting to network

I have a Motorola Moto G Power (2020) and it is not connecting to the cellular network. I am camping in Northern Saskatchewan and there should be LTE Telus network, and we have another phone (iPhone 6) on Public Mobile that is connected fine, so the...

Cell Coverage

We are on the Bruce Peninsula in Stokes Bay and have just noticed recently that our cellular signal strength is much weaker than it used to be. Does anyone know if there have been changes as coverage should be getting better not worse? Thanks,Ross

Phone calls not working

I have recently switched from Bell Mobility, but haven't been able to receive incoming calls. I can make outgoing calls but am not able to receive in. What is the correction for this? My phone is unlocked. I don't know what could be the issue.

Payment

The last 2 months I have been charged double payments. Any help?

LTE Plan Only Works on 3G

Has anyone else had an LTE plan since the 2016 Fall deal that now only works when the phone is set to 3G?

LOCKED OUT

I MIXED UP MY SIM PASSWORD ANDGOT LOCKED OUT, HOW DO I GET BACK IN?

How do I report a lost phone with Sim in it

How do I report my lost phone with my Sim in it

Plan switch

I currently have the $40 plan for 5 gigs at 3G. If I switch to $45 plan at 4G, will I lose my $12 referral discount that I have? Or will I have to pay the full $45? Thanks.

Resolved! How much is "1 GB" ?

Could someone confirm whether when Public Mobile refers to "1 GB" that they mean 1,073,741,824 bytes or 1,000,000,000 bytes?

Invoice

Hi,I need a paper invoice for my public mobile account. Who should I contact for it?Thanks!Sugandha

Resolved! No service in Arden, ON

PM is on the Telus network, right? So it should have this widest-coverage-in-Canada thing.Arden,ON is about 50km west of Perth and about 2km south of hwy7. 4g works fine at the hwy7 exit near Arden, but it's a dead zone inside Arden. 0 bars, not even...

Resolved! International calling

3 questions: 1) the $15 international add-on - is that monthly or one-time payment? 2) I can receive calls from any country, whether it is on the list or not, right? 3) is there a way to call country that is not on the list?Do 10-10- numbers work on ...

Resolved! Invoice request 3 weeks ago

I consider myself a pretty patient man, but I have money waiting on this "proof" of account. This seems like a pretty common request and all it is aggregating data that you already have, so it should be automated by this point and take seconds to ...

Resolved! sim card

I migrated from Rogers yesterday. Purchased a sim chip from Telus on Saturday. Public mobile chip is in my samsung phone. It is asking for a PUK code. I have been trying with Rogers for this. I sent in a couple of tickets to Public Mobile yesterday. ...

Plan change not working ?

Why my plan didn't change yet knowing that I already have been charged for the new plan ?

4G LTE

How is your 4G Plan right now where i live for the 4G Rual Out Area 140 to 250 Download 20Upload or 50Upload

Self-serve doesn't work

It has been a week and self-serve is down. I can't go to MyAccount and top up or anything. Does anyone know what's happening?

Resolved! SIM card activation

If my sim card / number porting/ new public mobile account isnt working and i need a PUK code, which SIM card should be in my device right now???

Again...

Voicemail

Hello, Any idea why some callers can leave a voice message but others cannot? The callers who cannot, my phone will rings continuously. I rebooted my phone, & it still doesn't solve the problem. My voicemail is empty too.

About self-serve sign in

Hi, I'm having trouble signing in to the self-serve account, because of this my payment gets late everytime. I don't know what to do, I paid previously, it was so difficult and now again, I'm having difficulty to log in

missing purchased data

I bought extra data while travelling through the United States but it didn't show up.

Suggestion: offer something to match Speakout's deal

Not a question; I don't know where else to make this suggestion to Public Mobile leaders. I'm currently porting from PM to Speakout, because for the next couple of years, I expect rare use of the phone.If PM had a similar deal as Speakout - $25 top u...

Resolved! US roaming minutes

I bought the US roaming plan but I can’t make or receive any calls to/from Canada.

Resolved! How to renew early?

Hi everyone,I used all my data with about 3-4 days to go to plan renewal. Luckily, I have 2 GB Holiday bonus just in case for these situations. How do I renew my plan within the new self serve? I don't see a renew now button. Thanks!

Data Dissapeared

When my plan reset I didn't use my data until 5 days later when I went to send 2 images. I instantly received a message saying I used 75% of my data. After the text message confirming my plan payment, I haven't received a notification saying I used 5...

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