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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

The background subject line changing thread

@softech- I didn't do it. Adding - @popping - Maybe you could edit subject lines down the thread starting with my second reply.@Outdoorsman, @softech , @esjliv , @dabr - you folks could edit your first reply and it will change the subject line. edi...

Resolved! How to add local Canadian minutes

226 xxx xxxx

Unable to access this # Edit title by popping to remove this Kitchener phone number for privacy reason as anyone can access this post. Members already tested phoning this number and working.

Resolved! Switching from lucky to public I am at a loss already.

How do you actually talk to a person from public mobile please? I'm at my wits end

Resolved! New cellphone

Going to purchase a new cellphone,do I need to get a new SIM card,or can I switch the one from my old phone to the new cellphone.

Resolved! Changing plans

Before I change my $35 plan to $25 I wanted to make sure that any "promotions" I have wont be deactivated or lost. I got a few Christmas time deals over the years as free add-ons and don't want to loose them. Will they be gone when I change plans? I'...

Resolved! Plans

If I change my plan half through my cycle will my bill be prorated.

Data outage

My plan says that I’ve used all of my data, however on my account I still have some left , as well as a full 1 g as part of an add on. How do I access this data?

Resolved! DOUBLE PAYING

I bought a SIM card along a voucher few days ago and for activation the SIM I couldn't find voucher section and payed by debit card, would you please tell me what am gonna do with my unused voucher?

Resolved! Plan changing

I currently have $6 off a month with old rewards, and if I change my plan right now I have to pay the full price, if I wait for it to auto renew will it take the $6 off? It also says I will lose my current promotion, what exactly does that mean

Resolved! Outgoing message 7723

When I checked my usage history, I found 5-6 outgoing messages to 7723 everyday, anybody knows what this is about?

Resolved! Transfered number to new provider

I recently transferred my number to a new provider. Is it possible to assign a new number to this PM sim? My account was just renewed.

Resolved! Suspend and Active

Hello, My debit card doesn't work properly and I got a new one from the bank. Today it is my payment date and it is suspend NOW. I have updated a new card information. Does it charge automatic or I need to pay for it manual now? After paying the fee,...

DATA DID NOT RESET

Good Day, I paid for my usual monthly renewal on my public mobile account and I still have no data. I can text and make phone calls but the data isn't working. PLEASE HELP... Thanks!

Plan change

I just seen the plan for student for $55 for 20G and would like to change to this plan but it's not giving me the option. What can I do.

why does my payment voucher say it is already used?

my payment voucher says it is already been used and i just bought it

New account welcome points still given ???????

PM is now offering 3x Points-Back, on new accounts. On the $15 plan that amounts to a $2.25 credit each month.---In addition, do they still reward the new account welcome points?

Resolved! Card rejected by public mobile no apparent reason

Does anyone have issues with their automated payment? Been using same automated but did not work on August 18. Had to use a different cc and now it sending me text that payment is due but my account says active renewed till September 17

Resolved! How to activate refurbished phone and new sim

Just received my new phone and sim and wish to activate. I have an existing account with Public Mobile and that phone is dying. When I try to activate the system will not take my email address as there is an existing account. Do I have to cancel my a...

Phone

I can't make or receive calls but everything else works .

Resolved! Payment expired and forgot login name

Hi,My credit card expired and now I can't access my phone. I'm trying to login to update but forgot which email and/or password I setup. After I selected Forgot Password and provided my (current) email address and a new password., the Login screen st...

Resolved! 4g plan

is 4g faster than 3g for incoming calls . All calls go to my voice mail .

duplicate messages

I have an iPhone 6S. It has started sending duplicate messages randomly. On my end it says the message was not delivered but the other person will get two or three of them. It seems to be only Android users that see this. My question is whether this ...

Resolved! PAYMENT

MY CARD EXPIRED… WISH TO UPDATE ACCOUNT WITH NEW CARD

Resolved! Student plan

So just to be clear after reading I can switch to the student plan (20 gig 4g 55.00 per month) and keep my old rewards program cause I didn't switch to the new rewards program

Resolved! Buy more data

How can i buy more internet data?

Resolved! HI guys.

Just wondering how do I change my 4 digit PIN? THANKS

Resolved! Phone compatibility

I’m interested in getting an iPhone 12, is it compatible with public mobile?

Resolved! Pre-Authorized Payments $2 reward?

Signed my wife up to Public mobile last month and set her up with the $15 plan, she doesn't really use her phone. But unlike myself, when I set-up her Pre-Authorized Payments, she doesn't get the $2 reward. Is that done now?

Resolved! Is the 4G plan worth it?

Mybe its been asked...I have been with public mobile a few years in Calgary.Will I note any speed increase by moving to the 4G plan?

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