Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I recently purchased a plan from Public mobile and attempt to activate by transferring number from Koodo. However, the activation is not successful and got stuck. I need help from Public Mobile CS to handle this
Trying to switch from Koodo to PM and ran into the final step 6/6 activation error and couldn't connect to PM network. Contacted CS and they got the sim card activated so I could connect to the PM network, but I'm only able to call, incoming calls do...
I ported my phone finally after 7 hour with support...Now my account showing wrong phone number for 2FA but I have updated it in my settings to be correct. Anyway to fix this as support is mad slow
Hi Guys, I ported my number from physical sim (freedom mobile) to PM (e-sim). It's been more than 5 hours since I approved the transfer request sent by Freedom, my Freedom sim is still showing signal bar on my phone. My Freedom sim is getting all inc...
Went to set up account activation and received message it was unsuccessful and to contact customer service.
I changed my cell phone number to Public Mobile from Koodo 2 weeks ago and haven't had texting ability since. Everything else seems ok though.
Is the $34 50 gb can-usa plan unlimited data? Does it also reduce to 512kbs after 50 gbs is used?Thanks
Hi,anyone having slow internet i just activated the $34 plan 5G 50 GB CAN-USA plan internet is extremely slow speed test showing 0.41 mbs sometimes i can get 1.4 mbps i moved my sim to another phone to rule out my android with same results.
Hi there, I am locked out of my account and my cell phone plan has been disables
I am trying to assist my parents in accessing their account. They both are unable to do so as apparently their emails and passwords are both incorrect (even though they each only have one email), as a result they are unable to login here to ask for a...
My friend recently got PublicMobile, but she's not able to login to her account because she does not receive the 6-digit code, even after clicking 'Resend code' multiple times. She is not able to ask for support because she can't even login. Please h...
I am part way through the process of signing up and This popped up {Subscription not activated } also it says below something didn't go right while activating your subscription and to contact my customer support agent. When I try nothing happens.
I ported my phone number, but when I log in, it sends a code to the temporary number instead. Has anyone else had this problem?
I subscribed to the $34 CA-US plan and ported my number from Virgin Plus.I got a notification prompt on my iPhone 14 pro to install the eSIM. I hit yes and it kept spinning for a while. I got a prompt stating to continue setting up while we activate ...
so waited forever for the the sim card to get here and now i cant sign into the app and finish setting up my account?i checked every post and tried those links and nothing is working! this is not a great start!
My son lost his phone today and we cannot log into My Account to suspend the account. We cannot get the 2FA response and email is not an option on the resend. I've tried the workarounds that have been posted in other threads but we cannot get in. ...
I just sign up and was confident the phone was ESIM compatible but it wasn't, now I need a physical sim card, how can I proceed with getting a new sim under the new activation deal (sim fee $0) Thanks,
Can I use my current plan on a new phone? If yes, how is the procedure? I use eSim. Thanks
Got to end of process on App, received this message, Subscription Not Activated - something went wrong, etc. As suggested in a post, I tried logging out, waited 5 mins, log back in and after entering the validation code I received via email, it logge...
Hello,I've just realized that my unused data add-ons (holiday bonuses, etc) that had no expiry date have disappeared from my account. I am suspecting that this is because I had switched to an "unlimited" data plan. Now that I am switching to the CAN-...
As the question suggests i was wondering if the plan had unlimited data, cause that would be great.
I have a Samsung A70 that the specifications say is not 5G ready. Can I still be on a 5G plan, ie will my phone still work?
I activated the $34 50gb plan today but not able to receive confirmation password or otp. Even if I keep pressing resend, it doesn’t take me to email option.
I was unsuccessful getting the CS Agent to switch me from the $34 40GB plan to the $34 50 GB US-Canada plan. Does anyone know if I can switch carriers and instantly switch back to get the new customer option or is there a cooling down period before ...
Is the 20gb plan for $29 available to me in Alberta
I subscribed to a new plan on Public Mobile yesterday and started the Number transfer process. My previous provider is canceled now, but while transferring, a message popped up on my phone saying "Public Mobile number transfer failed" or something li...
Hello, I am in serious trouble right now, I lost my phone and with all the vital information. I do have a public mobile log in information such as ID and Password but as two step verification they need verification code which was sent to my mobile nu...
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