Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
a family member had a plan but discontinued services , is their SIM card still good if they like to re activate ?
I can’t get on the page to make my monthly payment
How can I change the email on my account?
Dear Public MobileOK, now that our 10 day "holiday" is over I am demanding a full refund for the amount of $22.40 X3 that it cost to purchase an american data etc. add-on to my familys accounts. There are 3 phones in my family and an add-on was purch...
Hello, The first option under Add-ons Bundle is "US Roam-Talk Txt 250 Data(10d)". Is this unlimited talk, or does it come from your monthly allocated minutes? Thank you
I recently reset my password, as I forgot it. Now when I go to my phone it says password change successfull. However I can't sign in it just repeatedly says login information incorrect. Any suggestions?
Hi, I have yet to receive my sim card. I applied on August 2nd. My wife applied August 1st and got it in 10 days. So I'd like to know what the delay is.
I have a plan including US Roaming and use it with a brand new Pixel 6 Pro.I came to the US a few days ago. Nothing worked. No reception, no connection, no roaming. Nothing. Contact support. The only answer: No 3G anymore, and I cannot use roaming an...
Hey guys, I am on my 2nd month using Public. On my 1st month I have a 40cad plan (5gb on 3g) with a promo I got of plus 2gb for 12 months. I decided to change plan to 4g (4gb at 41.25cad) without interrupting my billing date, but the 2gb free for 12 ...
Totally dead I have an esimm with another provider but absolutely nothing working on my phone onthe public simm.
I've tried to access the payment screen via the website for a few days now, doesn't upload past me clicking on add funds, and then click via registered debit/credit card, just stays on "loading...". Is it down? I have used my mobile as well as a lapt...
I get notified one day after payment , that I've used 75% of my data. This is BS, as I am always in wifi , and have cell data turned off most of the time . Seems like a scam to have me upgrade my package when I should have plenty to do me all month. ...
How am I able to update credit card info for a 2nd phone for me that has been paid monthly thru my wife's credit card for at least 8 months before a renewal expiry date. The payment has been updated for her phone a couple of months ago and accepted....
My internet speed test now shows 3 Mbps, similar to what it was on 3G...is there something I need to do or is it just my rural Alberta network?
I lost my phone and deactivated my service. I have a new phone and SIM card but can't activate the card
I registered and requested phone number transfer from chatr to public mobile 4 days ago.public mobile confirmed the transfer but my phone tells me that the sim card i installed is no supported under the activation policy that is currently assigned by...
Hi,I paid my last bill payment online on my account but this month it’s automatically charged my credit card as per-authorized payment. Could you revised the payment? I will be out of town so I’m not planning to pay until I return.
Need it today. Was on vacation
Good dayI just paid on my account because it was automatically deactivated due to no funds. I went on and manually paid the bill. However, the last time I did this the system automatically went in, after the fact, and withdrew the funds AGAIN. I am h...
I was recently trying to activate a SIM for the last hour or two and when I click on activate SIM it says "oops this page is this page is unavailable or down for maintenance click below to return to the home page" would really help if someone told me...
Is my account page down? All I get is an error that saysOops!This page is down or unavailable for maintenance. Click below to return to My Account page.
Hi, Can I change to a 4G plan? If so, which plans would be available. Thanks. Raphael
So, I have a balance left on the roaming data now that I have returned to town. Is there a way I can use that data first and exhaust it before I dip into my monthly data?
I cannot receive texts from people other than co-public mobile users
Hi there, I have the 250MB data plan ($15/mo), and I am unable to use it. My usage history on the site for "data" only shows a small amount of data usage for the past 3 days, but none in the 90 days before that (see screenshot below). However, the 2...
Hi, trying to US roam in Madison Wisconsin and I keep dropping carriers and getting no signal. Is there some trick to make the provider stick? Hate to buy a US sim since I've already paid for US roaming...
Hi all, I gave a referral code to a friend who wants to move from Rogers to PM. She already got the PM Chip.How she is going to get her $10 OFF using my code? Thanks
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