Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am on the $135 / 90 day / 6GB plan from a few years ago. I am running out of data more these days so I want to change my plan.1. How can I tell if I have 3G or 4G data now? All it says for my current plan is "6GB data Data". 2. What is the differe...
I no longer have email address that I originally registered with. How can I retrieve my account information?
I was wondering if there is some way I can block a specific incoming caller that is troublesome from using my voicemail? Thank you for helping!
I bought US roaming on August 19th and drove through NewYork, Pennsylvania, North Carolina, Verginia, West Verginia, Tennessee, Georgia and South Carolina. I didn’t get cellular and data reception anywhere except momentarily couple of times. I am rea...
I thought I was pre-authorized already. I am confused please help me
I recently ordered a new sim card online. I activated it but it isn't working on my phone
PM warned me sooner than usual this month about me exceeding my plan. I was surprised, because I normally have 2gb + another 2gb in my plan. I went on the website to see what was happening, and I noticed that the Public Mobile website changed a bit (...
Hi there, I thought when your account is suspended your voicemail still works for up to 3 months? That’s happened to me in the past where I’m still able to access my voicemail but this time around it’s a message saying welcome to the voicemail system...
Ordered. Phone there was no SIM card is it shipped separately
how can I reset it?
Hi. I am about to activate new account SIM card. Will my history of messenger and texts dissappear?
My calls are going straight to voice mail. It never rings and the settings on my phone have been checked by three different techs with no success. Can someone please help me.
Last month I did the request to move to 4G but nothing has changed as of yet, what to do to change?
Hi, I would like to terminate my service.How can I terminate?Is there any phone number I can contact representative? Thank you for help.
Every Time I use my phone, charging, changing settings I get "Outgoing SMS 1 message 7723". I use my phone as a landline, It's still in the box, don't take it out of the house, no apps running data turned off, don't text never go online, and only use...
I recently switched to Public Mobile with a Galaxy A52. Everything seemed to go smoothly, except that incoming phone calls tend to go straight to voicemail. I have been through all the possible problems: do not disturb, call blocking, turning phone o...
So are customers from Public Mobile and Telus getting a refund for the huge outage across Canada? I hear hardware troubles causing issues. https://istheservicedowncanada.com/status/telus/map
Hallo the folks who sell PM SIMs are unable to help me. I had to purchase a phone in another country (Oppo F19 Pro) so I have to rely on guessing / internet sites to understand whether this works with Public Mobile. From a site i found it notes that...
Good afternoon sorry for bothering, I just recently purchased an iPhone XR on August 25/2022. I received it today and there a lot of scratches on the screen. I am wondering how I can return the phone? Thank you all your help
To Whom This May Concern, I purchased an incorrect “add on”. What is the process for a refund please? Thankyou, Tracy
Just the last couple months there have been multiple contacts whose texts do not come through. Or if they do come through, they'll suddenly show up days after they were sent, but the timestamp says they were sent days ago. I have been with public mob...
I need my number to keep working in India for 2 months so I can receive important texts and calls. Please help.
I’ve purchased two data add ons and neither are appearing in “My Account” even though payment has been taken for both purchases. When I’ve added data before it’s always popped up straight away.Any advice is welcomed. Thank you
Hi, I cannot seem to access my account. I have reset my password numerous times but everytime I login it fails and says error logging in. I have had to create a new account to ask this question and this is the only support available to me. I have a p...
I cannot open pictures sent to me nor send out pictures. I get the MMS message which has a download box with file size but does not open. ERROR:NETWORK ERROR OCCURED pops up. I have tried many APN settings variations based on info I have but no go....
Is there anyway to dispute a charge. I haven’t used The phone plan which they can see and they have charged me for next month even though I disabled auto pay multiple times
Just payed 40$ after an account suspension and nothing is being activated after it said account successfully activated how do I get a refund
i'm currently on the $25 and want to upgrade to $35. It says...Oops! You do not have a sufficient account balance for the selected plan. In order to proceed with the plan change, please add funds to your account or select a different plan. Your curr...
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