Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can't change my password as I've switched email accounts ..help..I can't log in and renew my plan as 2 step is texting an inactive number
Hello! I’ve recently changed my plan. Payment page shows the transaction but when I’m on the PM website thru a browser it says I’m on my old plan, and if I go through Google, it shows my new plan… anyone know if the site has a glitch or am I missing ...
I have the 250MB / month plan and hardly use data except for CarPlay texting and occasional map usage. I noticed my data usage jumped last night, and when I checked online it said I used 20MB while I was at home, the phone was in my pocket, and I wa...
Hello, My credit card is outside Canada or USA, how will my SIM card be activated ? And when I apply Canadian credit card, the bank needs my Canadian phone number .So what should I do? Is there any way to activate my SIM card? Thank you in advance.
I used to have 3/4 or 4/4 bars on LTE at my home and work. Data loaded quickly and voice calls were never an issue. But the past couple of months I will usually only have 1 bar on LTE in the same locations. Data often doesn’t load and voice calls are...
Hi! Does anyone know if Puerto Rico is included in the US data add on package?
My account was suspended because I didn't have enough funds in the account that my debit visa is attached to. I transferred funds just now and reactivated the account online. Right away it was saying that I've already used over 100mb. I used my da...
I'm not able to go to my account I've cleared cashe/ cookies tried 2 browsers still get the same error message attached. My plan ran out and won't auto renew as I have to change my card info to my new one . I've not been able to use my phone for ov...
I ordered a Sim Card online on August 6, 2022. I have yet to receive my confirmed order and it has been more than 10 business days. Is there anything I can do, such as pick it up locally?
The Mrs. is trying to print my account summary and can't. I'm pretty much technologically challenged; the Mrs. isn't as bad, but still needs help.
My account worked with selfserve.publicmobile.ca in the past, but not any more with the long address starting with telusidentity.telus.com.I have saved logins in my computer, so the username & password are 100% correct. I tried suggestions in the for...
Hello, I am locked out of my account. I cannot login and it's giving an "error please try later" when I try and reset the password. Can a mod please help? Thank you@CS_Agent
How do I create an account for online? When I tried said I need customer service to help me with that but getting ahold of someone from customer support has proven to be quiet frustrating and impossible! So now what do I do?
Hi, I want to port out from my current carrier and join public mobile keeping my existing phone number. How can I do this?
I purchased a PM sim around 3 weeks ago. My number has not successfully ported over as I cannot receive calls but when I call out my number shows up. I can however, call from by Bell sim and they are still charging me.Please help so I can get this su...
I cannot receive the text from u.s. Does it mean I need to turn on u.s. roaming services? Otherwise, is there anyway to receive the text in Canada?
Hey there !I'm new to public mobile,when I just signed up today and I forgot to enter the promo code for 2 extra GB for 12 months. Is there anyway to redeem it now?
Hello everyone, i just got a new SIM card and activated it, I paid and the sim card was activated but after I put it inside my phone, the phone didn't read the sim card. "no sim" I thought it was just my phone but I tried with another phone and i am ...
I cannot login into my account even though I have resent my password several times.
When I sign in I get a weird telus page. I am 99% sure I used correct userid and password. It's just a new computer.When I try to reset password I get the following error. There was an error resetting your password. Please try again later.
Things seem to really be a mess with my service(s)Recently bought a Xiaom Redmi Note 11 pro+. It is a dual sim phone.I used it in Ontario for a few days without issue, received calls and texts, did not try pics in text.Bought a 10 day roaming plan fo...
Can I use data in USA ? Thank you
I only have 5gb data per month. Just use for the new and send email, no music and video. still need 300mb everyday. Want to know how to save it. thanks,
My account has suspended and I’m trying to make a payment before the 90 days that will end on sep 10th but every time I log in to my account it’s not allowing me to make a payment and an error shows how can I reactivate my account?
Is it possible to swap the phone numbers between two different public mobile accounts?
My credit card was charged for an auto renewal fee. I turned auto payments off when I created the account. I live outside of the country and when signing up I knew I would only need services for one month. However I just checked my credit card today...
Does anyone know how to change the email address on your account?
How do I transfer contacts from iphone 5 to moto e5 please?
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