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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11107 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22049 Views
  • 181 replies
  • 24 Bravos

Connection error

I tried to sign up with public mobile using an esim. I got a text saying everything is working however I have no network connection it just shows SOS where my data should be. Public mobile also won’t allow me to submit a ticket. It just keeps saying ...

Jonboyjames by Great Neighbour / Super Voisin
  • 138 Views
  • 2 replies
  • 0 Bravos

Locked out of Account

I have another account with public and I currently can not get into it. I think when I set it up I mistyped my email address. Everything I enter does not work. The phone is working and I know the password but I can't get into my account to fix it. Wh...

Cars7 by Great Neighbour / Super Voisin
  • 200 Views
  • 4 replies
  • 0 Bravos

Phone plan upgrade/upcharged with out our knowledge or consent

We have been signed up for the $35/20 GB per month plan but just notice that a couple months ago we were being charged for the $102/60 GB per month plan.  Tried to open a service ticket with the link provide thru the chat, link was to a dead page.  N...

Starry_Eyes by Great Neighbour / Super Voisin
  • 201 Views
  • 6 replies
  • 0 Bravos

Resolved! Will I lose my add-ons when I change my subscription?

Hello, I would like to change my subscription to the 90 day with 40gb data at 4g, but when I was about to do so I saw a note that said "changing your subscription may cause you to lose data add-ons". I have one-time international minutes and bonus da...

Andrew97 by Great Neighbour / Super Voisin
  • 206 Views
  • 5 replies
  • 0 Bravos

Resolved! Number transfer failed due to incorrect MEID

Hey @CS_Agent! I made a mistake during my request to transfer my number by providing the incorrect MEID for my phone and have been advised the process failed. How do I go about providing the correct information to successfully transfer an existing nu...

Owenc709 by Great Neighbour / Super Voisin
  • 144 Views
  • 2 replies
  • 0 Bravos

Locked out of 2 accounts

Hello, My phone is not working and I have been locked out of my account since January 26.  In order to submit a ticket I had to make a second account.  You have also locked me out of that account.  I need to cancel my phone plan immediately. Can some...

Eleisha2 by Great Neighbour / Super Voisin
  • 124 Views
  • 2 replies
  • 0 Bravos

Constant error message

"Sorry, we’re not able to process this request at this time. Please try again later." Is all I'm met with after attempting to edit/change credit cards and resume payment. I've been trying for a week now, everyday it fails on both the website and mobi...

fublicmobile by Great Neighbour / Super Voisin
  • 127 Views
  • 3 replies
  • 0 Bravos

I didn't receive my Physical USIM card

On Dec. 28, I bought a promotion plan to switch to publicmobile. The PLAN should give me a free USIM (Physical USIM).But I haven't received that USIM yet, and neither did my family who bought the same PLAN.One of  my family member found out that if h...

HANKI by Great Neighbour / Super Voisin
  • 156 Views
  • 2 replies
  • 0 Bravos

Can’t recieve a text to confirm my identity

I  can’t receive the text to confirm my identity because the phone I am trying to set up is for someone with dementia and has no texting capabilities…can the code be sent to the email?

Oly2 by Great Neighbour / Super Voisin
  • 103 Views
  • 2 replies
  • 0 Bravos

No incoming calls with new lines

Ported 2 lines yesterday, but have no incoming calls or texts. I can make calls and data seems to work.Please help, thank you 

Harnek by Great Neighbour / Super Voisin
  • 177 Views
  • 5 replies
  • 0 Bravos

Sim puk

How do I get a sim puk code?

T-J by Great Neighbour / Super Voisin
  • 121 Views
  • 2 replies
  • 1 Bravos

Resolved! Account Access Issue

I am trying to help a friend who has lost access to her account . Can a moderator please help.Thankyou 

Woomera01 by Good Citizen / Bon Citoyen
  • 124 Views
  • 2 replies
  • 0 Bravos

Differenc Between $40 and $39 plans

What is the difference between the $39 plan with 30Gb of data at 4G and the two $40 plans with 50Gb or 60Gb of data at 5G ?  It seems that for the same money I can get 60Gb at 5G or 30Gb at 4G.  Why would anyone take the 30Gb plan of there is no diff...

janefer by Great Neighbour / Super Voisin
  • 174 Views
  • 3 replies
  • 0 Bravos

Account has been locked for days

My sister is trying to get into her account. She got locked out and the message said to wait for an hour. She tried to reset her password and was still told that the account is locked and to wait one hour. It is now 4 days later and it seems that it ...

ABbound by Great Neighbour / Super Voisin
  • 96 Views
  • 1 replies
  • 0 Bravos

Resolved! Anyone else having this issue??

So I signed my neighbor up yesterday with Public Mobile. She wanted the $34 x 90 day offer. When I signed her up it wasn't there. So I thought it expired. So I signed her up on the $50 plan. I'm looking today and the $34 x 90 is  still available yet ...

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Data Plan Not Working

I had purchased for my father's cell plan with Mobile the 90-day 90GB data plan. He is currently in hospital, very ill so he wanted to be able to chat with his family and friends via video. He previously had the monthly $15/mo. 100 mins / 250 mb plan...

Proton45 by Good Citizen / Bon Citoyen
  • 195 Views
  • 4 replies
  • 1 Bravos

Int'l calls to Netherlands not working suddenly

I call these numbers regularly, but now I get the message, "the number is not in service", which is in fact not the case.Is there anything happening that is preventing the calls from connecting to NL?

elsje by Great Neighbour / Super Voisin
  • 190 Views
  • 5 replies
  • 1 Bravos

Broken phone with esim

Hello, I broke my phone this morning and I have a eSIM. How do we switch it to a different phone or order a new SIM card for a different phone? I cannot find the phone number anywhere to contact anyone. Could somebody please help me out as this is ve...

SarahMariie23 by Great Neighbour / Super Voisin
  • 219 Views
  • 4 replies
  • 1 Bravos

Cannot Change Plan to Limited Promotion

I cannot upgrade my plan to the currently offered $34/mo for 50GB 5G, the plan doesn't appear in the change list, meanwhile the plans fine print does not specify new subscribers only so it should be available.

SoaringChris by Good Citizen / Bon Citoyen
  • 201 Views
  • 7 replies
  • 0 Bravos

Slow data speeds

Running Android 4G capable phone on 5G service.Speed tests show data is very slow: average 1 to 3 mbps (struggles to load web pages without multiple attempts)My city has full 5G and 4G coverage, what can I do to get better speeds?What speeds should I...

LOLBird by Great Neighbour / Super Voisin
  • 176 Views
  • 7 replies
  • 0 Bravos

Is Picture Messaging included in U.S. $15 add on

I am planning on going to the U.S. later this month and would like to purchase a U.S. add on roaming package.  I see there are only 2 add ons available.  Does the $15 plan include picture messages along with texting or do you have to purchase data in...

Imre by Great Neighbour / Super Voisin
  • 131 Views
  • 2 replies
  • 0 Bravos

Resolved! SIM card ordered on january 18th... long waiting time

Hello! I need help. I ordered a SIM card for a friend who wants to move to PM, since Jan 18th and we are still waiting. Can someone tell me what is going on? He is forced to continue with the same company because PM has not send the SIM card yet.

yen by Great Citizen / Super Citoyen
  • 176 Views
  • 4 replies
  • 0 Bravos

Referred my sister, issues

Referred my sister to PM, she never received her SIM card but got charged her monthly fee.... She cannot log into the PM website to speak to an agent (keep getting error message, tried it and I get the same error). She called Telus, they provided her...

Patmom by Great Neighbour / Super Voisin
  • 86 Views
  • 1 replies
  • 0 Bravos
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