Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
We have a $50autopay account with unlimited text and talk and some datawe are now in the us and wanted to increase the data with an add on. Did that and went through it quickly as we are on our boat and checking the weather frequently because of huri...
Hello, My credit card was compromised and I am not going to get a new one in time for my next payment.If a buy a voucher in a store and load it to my account, will it be charged instead of my credit card?Like, are vouchers used as first payment metho...
I lost my Public Mobile SIM card while traveling in Europe. How to I get a replacement and keep my same plan and phone number?
When I’m not using wifi and using cell data, I am unable to receive texts or it takes a really long time (10 min)
I need to change credit card info
Hey So I now have a phone through work, so I have ported my number from Public Mobile to that plan with Rogers. I had (incorrectly it seems?) assumed I would still be able to login to my account on Public to shut things down after the port happened, ...
I’m wondering why it shows 2 Refer-Friend numbers eligible this pay cycle, yet is only crediting for one. Haven’t checked in awhile so not sure how long this has been happening. It used to be $2 I’m sure. Thx in advance.
How does it wor? I completed 3 years with public mobile last month, do the points get added to my balance or I get it off my regular payment every month? so both preauthorized and loyalty work the same way?
Hello, I have not received my sim card. It has been 2 weeks since I ordered. my order number is 306423. Thanks
I have wifi set-up at home and for the past week or so have been having recurring data charges at around the same time 9:15 and 9:30. If I go on my phone at this time it should be using my wifi so I can't figure out how it's using my data. I can get ...
Hi there I'm trying to port my number from chatr. I can send text and call out so far but cannot receive calls or texts. I got the message from chatr about replying yes and did that but I also got message from public saying number did not port correc...
My code has O’s in it that could be mistaken for zeros. Can I get a different code to give to my friends?Thank you
Couldn't figure out how to make a non-question post. If this appears as a question, ignore that. Addon purchase receipts ("INVOICE") contain "Your Reciept" instead of "Your Receipt". (Elsewhere, it's spelled correctly: "please keep this receipt for y...
Hello, I would like to change the credit card details? I'm not even sure I have an account. But I have a public mobile phone and a phone number. Actually, I have two public mobile phones and numbers. It's for my children. I'm not sure if that makes a...
Hello, The place where I got my public mobile sim registered, they just randomly created an email ID and a password and gave it to menow my sim isn’t working so even to change to another network as this same number i cannot log in because it asks for...
Hi, I usually receive a message about my data usage when I use 75% of my data for the month, however this month I only received the message once I hit 95% usage. I accidentally was off wifi and used up all my data in 3 days. I was wondering why I did...
When I go to pay my bill, my ccredit card is on file already. I never asked for this. How can I remove it? Thanks
I know there is/was a list here somewhere showing compatible phones but I can't seem to find it.Done anyone here use the Samsung S22 5G on Public Mobile. Thanks.
Why is it not accepting my payment credit cards all good
I entered a wrong number in the IMEI section, How do I change it?
How do I stop the system from allowing automatic top ups via the phone. I don't want top ups to be authorized - just the monthly account fee. Please advise on the process to stop the allowance for top ups. Thank you.
Planning on driving from Ontario through the US back to BC and am looking at setting up some ad-ons for the drive. 5 days maximum. The fine print says most 3G plans aren't working or something - I basically just want to set up basic talk/text/maybe a...
I answered a question wrong. My daughter was helping me and asked the question what's your plans cost I said 45 I mean 40 but she didn't hear me say 40. I just topped up last night with a voucher one for 10 one for 25 and I had a balance of 13 so I ...
while registering my SIM and creating my account, the timed-out and crashed. My SIM was activated by I was never able to confirm my account password.I'm stuck where my account exists but cannot reset my password or get into my account self-service. A...
On one of my accounts I have:10 referral code phone numbers .... xxx-xxx-1111 (they match my paper copies)Rewards are showing as 7 PM...why is this?Is this a system issue?What ones are the issue?And what are the issues?I am afraid to ask a CSA for fe...
How can I change my original email on file to a new email permanently please? thank you
Hii just activated my public mobile account yesterday and when I was checking out I put in the promo code 12MONTHS2GB yet it hasn’t been added to my plan. please add it as it’s the only reason I even switched to Public.
Hello On Sep 20, I got an email indicating I placed an order#306595.But I didn't place it.Please cancel it ASAP. I tried to contact service support, but there is only online support. I did create a ticket, but doesn't give me option to describe what ...
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