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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! No porting of existing number and no activation

Mine and my wifes activations have not gone through. we replied to our old providers text 7 hrs ago and our numbers have not been ported and we have no activation. I could not submit a ticket because the form would not let me enter N/A in the sim nu...

Stolen Phone

Hello,My girlfriend's phone was recently stolen. She is unable to log in to her account because every time she does attempt, it requires the input of a code which is sent to her stolen cell phone, making it impossible for her to log in.What solutions...

Cannot receive MMS messages

I can send and receive SMS text messages but I cannot download/receive or send MMS messages (images etc) . It only started happening today and it worked fine before. I still have data left in my plan. I've tried restarting my phone multiple times and...

Subscription Not Activated

Trying to port my number over to PM for the $34 Can-US plan. Entered my credit card info and sim. Went to the App to finish, and entered by phone number and IMEI....Clicked to activate and it comes back subscription not activated. Can I get some h...

Referral discount not applied

I signed up 2 new customers with P B with my referral code , 2 moths ago yet I do not see any credits on my subscription for the referrals , is there any issues here?thanks in advance.

Do the new Canada US plans come with Calling Features?

Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference Calling?Thanks all

$34/50GB promotion free physical SIM

How long does it take to hear from CS_Agent

I have been trying for the last 2 days to get my Aunt's phone working. I was directed one day one to contact the CS_Agent. I did that, but haven't heard back. Does it take longer than 24 hours to hear from them?

Resolved! MMS not working ( like everybody else, I assume) 02 28 24

I've read quite a few posts with the same complaints, MMS stopped working today for me out of the blue. It worked yesterday. I updated the new APN profile a month ago and everything was good. I double checked the APN now, still good. I have an older ...

Resolved! Transferred number not working

Transferred my phone number earlier today, but I am getting SOS message. Please help.Thank you, Kalen

Text Not being able to recivce but sending is good on Andriod

Text Not being able to recivce but sending is good on Andriod, Should to work just however recently stop working , cant get an code text for services. how do i resolve this

mon compte

Moved to French support

Wifi calling

I am not able to activate my wifi calling. It tells me to contact my old service provider which is Koodo.

subscription plan change

I recently changed my subscription. I accidently clicked on change now instead of at the beginning of the next billing cycle. Can this be changed and a credit given.

New user no sms code

hey there , I signed up last night with a physical SIM card , I didn’t receive a sms from bell , I can’t login please help

Resolved! When I hit “my account” I am redirected to the main page

I can’t access my account on the website. When I hit “my account” it keeps putting me on the main public mobile page. How do I contact an agent?

Add on's

Y is my phone was passed the Gigs of data for my plan. 100g for 50.00I purchased 12g then 4g and my data is still slow. Why?

Can not sent picture again

Hi, I have updated the setting following the instruction this morning, it works right away.but it stop work and can not send the picture again.I have double checked, no changes on setting.Is there any other factor to affect this MMS in my phone.Pl...

Resolved! Switching Plans

Hello,I see there is a $24/month plan available to new subscribers. I am a current subscriber and would like to switch to this plan. Wondering if it can be made available to me now or if there might be plans to make available to current customers in ...

Resolved! Switch from physical sims delivery to eSIMs or pick up

Hi, I just completed the signup for the 34/50G service and I would like to start using it immediately. I picked the physical SIMs delivery which I want to change it to either eSIMs or pick up now. Can someone please help me with this request?thanks!

notifications

why can i not receive access codes on my phone?

Resolved! Do long distance minutes expire?

For example the china minutes if you buy $15 for 500 minutes. Do unused minutes every expire?

Resolved! Is Finland Included in the Long-Distance Add-On?

I'm going to be on a work term in Finland for the next 3 months, and I'd like to add international texting/calling to my phone plan, but it doesn't look like Finland is included in the countries listed in the Long-Distance Add-On information. Is ther...

Transfer of old number

Hi. I am having difficulty transferring my old Bell number to my new plan. I missed the sms confirmation window and was assigned a new number. I have reinstalled my old SIM card but can’t find a way on this site to transfer the number over again.

Resolved! Public Mobile text messaging no longer able to send Pictures or Videos

My text messaging on my Galaxy S7 Edge no longer works to send pictures or videos via text with Public Mobile. Has anyone else had this happen?Can they just stop supporting our handsets like that when we pay for the service?Please advise if anyone ha...

Resolved! $34 50g promotion

l got the plan $34 40gb 5G network, the new promotion does it come with unlimited throttled speed after done, should I switch to the 50gb for the same price, don’t need the extra 10 gb or US calling

Account activation glitch?

Hey, so I have paid the activation fee and it seems I have not been getting charged on my cc at all lately. All my services work. And when I try to log into my account it prompts to me activate my sim. Which is already activated and working showing i...

$34 CAN-US Promotion

Does this plan also include bonus 1000 LD minutes that other carriers offer? If not, does Public Mobile customer service offer this bonus?

Resolved! Promo plan

Is 24$ promo plan only for 3 months?

Chatbot Ticket Submission Error Fixed

Hi everyone, According to PM management, the chatbot ticketing issue has been finally fixed. This is specific to the error customer received when trying to submit a ticket through chatbot. A few oracles have tried the ticketing system and it seems ...

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