Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22069 Views
  • 181 replies
  • 24 Bravos

Resolved! After changing your plan, you will loose your current promotions

I am considering changing the plan. The disclaimer on the change screen says "After changing your plan, you will loose your current promotions." I am a public mobile customer for a long time and have accumulated rewards, like Loyalty, Refer-a-Friend,...

artemca by Good Citizen / Bon Citoyen
  • 812 Views
  • 3 replies
  • 0 Bravos

Billing about transfering numbers

My 90 day plan just got renewed for $90, however I want to transfer to another carrier. Will I get a refund for the amount of days i did not use the plan (88 days), since I am leaving public mobile.   edited by computergeek541: miscategorized as Comm...

Imranakhan123 by Great Neighbour / Super Voisin
  • 254 Views
  • 5 replies
  • 1 Bravos

Adding money to my account

I for some reason since the website changed, cannot add money to my account to renew for the month. Is anyone else having this problem?? So frustrating. I click on add money and it does nothing. 

Jodi82 by Great Neighbour / Super Voisin
  • 251 Views
  • 7 replies
  • 0 Bravos

Resolved! Autopay Date Flucuating

Hi,I have been with Public Mobile since 2019 and when I started I enrolled in Autopay and the date was the 28th of each month. Over the years that date has changed and now is on or around the 10th of the month. Does anyone know why the payment date h...

Cap34 by Great Neighbour / Super Voisin
  • 260 Views
  • 4 replies
  • 0 Bravos

Wrong plan

I changed my plan and minutes later topped up, however it reverted to the old plan! I wanted to upgrade to the 65 dollar plan.

XHRGN by Great Neighbour / Super Voisin
  • 308 Views
  • 9 replies
  • 0 Bravos

Resolved! Authentification

Every time I lock in my account, I see a sign turn and turn very long before I get the question that I want SMS or email. That's really a waste of time. Could you shorten the waiting time ? Sometime I have to give up waiting.Thank you.tp0436    edite...

tp0436 by Good Citizen / Bon Citoyen
  • 306 Views
  • 6 replies
  • 0 Bravos

Add data help

I am trying to purchase a data add on but it keeps saying sorry something went wrong no matter what I try. It also doesn't work by calling *611. My bank says my card is fine. I have used this card online today and it works fine. It's the same pre reg...

Aleader by Good Citizen / Bon Citoyen
  • 252 Views
  • 6 replies
  • 0 Bravos

not recieve a SIM .

I brough a Sim card on 2 Aug, 2022 , my authorization code # 310536 but i didn't recieve Please check , why a SIM not coming and send me a ticket thank's    kevin

Khanhlechau65 by Great Neighbour / Super Voisin
  • 173 Views
  • 4 replies
  • 0 Bravos

Plan fee

I didnt pay for my account last month starting July 17th, nd want to start a new pre-authorization today. Will public mobile charge for the period July 17th until Aug 10th even though I didn't use my phone and obviously didn't pay for the period.  My...

Kapi234 by Great Neighbour / Super Voisin
  • 181 Views
  • 4 replies
  • 0 Bravos

1 G Data Add On

I purchased an add on of 1G and am unable to use it or apply it to my account.  My data has been turned off and I don’t know why I can’t use the add on I purchased yesterday.  

Resolved! Legacy Plan - seconds of talk time is rounding up

For emergencies, I have a legacy plan with 50 mins of talk and 50 text messages for my child. I was recently checking the usage and saw that when I called my child and it went to voicemail for 3 seconds, it showed a talk time of 30 seconds on public ...

ashutosh06 by Great Neighbour / Super Voisin
  • 596 Views
  • 14 replies
  • 0 Bravos

Weak or no signal in Binbrook area.

I live in the Binbrook area and so often I have ‘no service’ on my iPhone. So as a result I can’t use my cell phone to call out from my home. What can be done about this? I’m supposed to be able to call to/from anywhere in Canada.

fheslinga by Great Neighbour / Super Voisin
  • 171 Views
  • 3 replies
  • 0 Bravos

Resolved! payment credit card

I have set up automatic payment enabled.  The problem is I had a faulty charge on my credit card and had to cancel my credit card.  The bank is sending me a new credit card in the mail. Again the problem is my payment is due Aug 12th and my new card ...

zeedjz by Good Citizen / Bon Citoyen
  • 320 Views
  • 6 replies
  • 0 Bravos

Resolved! Account

How can I get into my account if my email doesn't work any more 

Beckz1 by Great Neighbour / Super Voisin
  • 258 Views
  • 4 replies
  • 0 Bravos

Unable to access add-on data

Hi.I recently bought an extra gig of data to use for this month, i also have 2gigs of promotional data included. I used up the data included with my plan but my phone seems to refuse to use the add-on data i've purchased    i also get the notificatio...

Screenshot_20220810-135137_Chrome.jpg Screenshot_20220810-135142_Chrome.jpg
Blossom by Great Neighbour / Super Voisin
  • 308 Views
  • 6 replies
  • 0 Bravos

Resolved! Transfer phone number

Hi,my mom had a phone number for 40 years and now that she passed away, I’d like to get that phone number.  I call her provider Vidéotron and they say that I need to contact public mobile so they can ask videotron for that phone number.Anyone knows h...

Troispuces by Good Citizen / Bon Citoyen
  • 444 Views
  • 7 replies
  • 0 Bravos

Data

I was notified last week that I had used up 75% of my data, then added to it and now I got the same notification!  What is happening?

phyllis54- by Great Neighbour / Super Voisin
  • 111 Views
  • 3 replies
  • 0 Bravos

Top up voucher

So today I went to Walmart canada to get a top up voucher for public mobile and the had a problem processing the voucher they told me it is that the public mobile is not approved the transaction and it is not the machine at Walmart canada was that ha...

Mickey678 by Good Citizen / Bon Citoyen
  • 611 Views
  • 11 replies
  • 0 Bravos

Error 0

I've been getting this all day with my phone after trying to send a text reply. I've restarted my phone 3 separate times just to get it to work again. Calls also don't go out during this error. Reset network didn't work. Only restarting the phone tem...

lorvar by Good Citizen / Bon Citoyen
  • 638 Views
  • 14 replies
  • 1 Bravos

Resolved! phones not working in USA

Both my phone and wives phone are not working in USA for calls, have tried T-Mobile and AT&T flipping to Airplane mode and off, roaming on an off, i even repurchased plans since I'm on a work trip and have to return to Canada now since cannot be with...

krj754 by Great Neighbour / Super Voisin
  • 304 Views
  • 6 replies
  • 0 Bravos

Resolved! Payment

I have been trying to make a payment for 3 days online.  It keeps saying technical difficulties when I try to pay online.  When I try to pay over the phone, it says its unable to process the transaction.  I have tried my Visa debit as well as my cred...

Unboundstash by Great Neighbour / Super Voisin
  • 246 Views
  • 3 replies
  • 0 Bravos

Resolved! Getting Spam Calls

I am getting many calls asking for a person named Douglas. Is it possible to add my name on to the Caller ID number. So that if someone dials my number, my name will be displayed. 

Merin by Great Neighbour / Super Voisin
  • 251 Views
  • 5 replies
  • 0 Bravos

Resolved! My Plan details dont have the promotion

I had signed up for a promotion $25 data plan 2GB+2GB planHowever, I was surprised to be constantly getting a notification of the data plan limit reached.Upon checking my account it shows a 1GB plan

melmcbain by Good Citizen / Bon Citoyen
  • 385 Views
  • 10 replies
  • 0 Bravos
Need Help? Let's chat.