Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I paid 25 dollars for a new plan rather than waiting till October 13 because I wanted data immediately. But it looks like the service isn’t working. Plz look into it. Or refund my money
If I purchase an ad on does it recur in the following month or is it a one time purchase
I want to use a different card
My plan renewable date is 12th, I upgraded my plan on Sep 1th1 but it is still showing the previous plan as my current plan, but I just realized I was charged for the upgraded plan. How can I get a refund for the extra that charged from me?
I referred a friend to PM. When do I start getting $1 savings for this?
Can i restore my service if i cant pay for a week?
It's literally faster to call 611 to quickly check when your next payment is due or balance, rather than waiting for the new nightmare site to load - but don't want to block as useful things do come from this number as well (I know I can, thank you t...
I just changed providers from public mobile to Rogers and my new SIM card isnt connecting. It says invalid SIM card. Network locked SIM card inserted. And I went back to Rogers and they said I need to contact public mobile to unlock my phone. Can som...
So in September i purchased a Public Mobile sim card from a Telus store in town, activate the sim, made an account, select phone plan, etc etc. Fast forward a month later i guess i forgot to setup automatic payments so the month of October did not re...
If your plan is $41.25, you should have received 5% of $41.25 in points. But if you have the bill reduced by points, you will only earn 5% of the reduced bill. Edit - to remove the strong word as many object. Happy "earning" points.
Have my iphone xr on SOS mode. No one can help with the issue. Went to TELUS store as suggested by PM for a repair. Telus told me they have not heard of PM and cannot do the repair. Once I showed the email, they looked into the system and that is whe...
I got a new plan $40 5GB unlimited call and text ect, forgot to add prom code for the 12 months
My account is locked and I don’t know my pin
Used existing phone on another network, it was great. On PM's though, only get phone calls and text, no data. Tried the help stuff on PM's site, even the APN settings, although that PM page seemed to be out of date. No mention of Telus on it, but ...
About to quit Public Mobile altogether. When it's all working fine, it's cheap and great. But the inability to speak with or chat with a customer service agent is beyond frustrating. We've been locked out of our account, because it says "we will ema...
I can’t change my plan can you help me get a better deal as I keep running out of data.
I am a pre existing customer and i cant get into my account to add funds onto my phone to get it working again. Why is doing this?
can't send picture SMS without data or wifi
I got a new samsung galaxy cell phone and the sim card from my old samsung galaxy phone wont allow me to make call or text. its not the phone as my friend put his sim card in my phone and it worked fine. do i need a new sim card?
Hi! I transferred my mobile number to public mobile like 4hrs ago and I can receive text but when people try to call me they get my voice mail so I need to fix that however when I chat with bot and click contact I get the screen to sign in with my co...
I see folks are using promo codes to redeem a hurricane Fiona 2GB data bonus. I never received a text containing such a code. How do I go about accessing this data bonus?
I was not able to reply to the phone number porting request within 90 minutes. I need you to help me and push this request through again.
2GBFiona code comes up as an invalid code
Please, advise why system doesn't accept amount less than 25 dollars ( I have reward 5 dollars and therefore, my payment 20 dollars + tax.
I can't get into my account. The email is not working. Can reset my account with my phone number and address? Help please.
Hi there, I ordered a new sim card for my friend. How do I track it? We were in the hurriane storm. Just wondering if there is any delay? Marline
Dear Sir/Madam As you may know there is a protest going on in my country (Iran). and the government has cut the internet access. Many Canadian Operators like Bell and Koodo have made it free for Iranian students to call Iran and talk with their famil...
I have an old iPhone 4 that I've only kept going with another service because it has a number I want to retain... but I'm paying way too much just to save this number!!I want to be able to activate this iPhone 4 with a new account at PM (just the low...
I was awarded 500 International minutes. My account says I have 387 minutes left. I never, ever made any international calls! I cannot find any usage charts or evidence that I made the calls from my number. Otherwise your service is great!Hugh
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