added more data. but it won't work

[fingerlessjoe]

Hi I added $30 more of data to my phone. But it hasn't been applied. My phone wont connect to Internet please help asap . Thank you

[sleepycar]

Hi Shazia, 

I am having the same problem. Restarted my phone multiple times but no still no good. 

Thanks. 

[fingerlessjoe]

Thanks Shazia, I think you fixed it!

[fingerlessjoe]

No, you misunderstood. Thanks anyway, somebody fixed it.

[Pier]

Hello!

What do need help with exactly If you accidentally add up the data on your account, i don't think there is something that can be done for you. If the problem is because your phone can't use internet, you won't probably have no refund. Try to send a private message to Shazia_K or Mary_M, hopefully one of them will help you.

Yours,

[Shazia_K · Accepted solution]

Hey @fingerlessjoe, 

I'm sorry about that!

Can you reboot your phone? I have added the data add-on for you. 

Thanks,

Shazia