add on said to have been redeemed when I didn't redeem it

[carlagc]

When I go into my Rewards tab on my account it says I redeemed a data bundle for the USA on October 31st when that wasn't the case at all. I would like to undo this action since i didn't do this an would like to get back my points

[softech]

@carlagc 

you sure no one else have access to your account?

it's kind of hard , but message support and ask them to investigate

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Abheer · Accepted solution]

Hi @carlagc 
If you're 100% sure you or someone else who has access to your account didn't do that, contact customer support using the link below they can provide more details about it
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Make sure to monitor the envelope icon on the top right since that is where you will receive the response.