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add on not adding up

L3Squards
Great Neighbour / Super Voisin

I signed up on August 1, I bought two months. I added both month. When I checked my balance it only say $25. and it says my plan expire Sep 1. Should it not say $50 and plan expire Oct 19 Since I added two months?

3 REPLIES 3

Carole3
Good Citizen / Bon Citoyen

Hi.  I've paid for my 25$ plan but I keep being barred suggesting I need to top up on an add on onto my plan which I've not signed up for nor paid for before.  What do I do? 

hairbag1
Mayor / Maire

Your plan is only for 30 days at a time. If you paid X 2, then your extra payment will sit in your account until next renewal date. It'll get used up then.

chukdefatey
Deputy Mayor / Adjoint au Maire

@L3Squards wrote:

I signed up on August 1, I bought two months. I added both month. When I checked my balance it only say $25. and it says my plan expire Sep 1. Should it not say $50 and plan expire Oct 19 Since I added two months?


There are no 2 months. You signed up for a 30 Day Plan for most likely $25 but you added $50 to your account so on Aug 1 you paid $25 from Aug 1 to Aug 30 and $25 balance will get used up from Aug 31 to Sep 29.    Regardless how much you add only 30 Day plan payment gets deducted at one time. Rest just sits there for your next 30 day payment or you can use it to pay for add on. 

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