activation promo code december

[luis2564]

Hi, my (2GBBONUS) promo is not activated for December , don't know  what to do?

[Zyl]

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@luis2564 wrote:

Hi, my (2GBBONUS) promo is not activated for December , don't know  what to do?

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Does your plan cost at least $35?  That promo code of 2GBBONUS only applies to plans of $35 and above.  If you signed up for a plan that costs less than $35/month, then this promo code wouldn't have been applied during Activation.  As many have mentioned, you can check the "My Promotions" section in "My Account" to verify. 

If you feel you are entitled to this promotion and it's not applied, then you can contact the Customer Service of Public Mobile by sending a private message to "CS_Agent".  Just click on the icon marked "Message" here to compose the private message. 

Hope this helps.  

[BKNS27]

@luis2564 

Did you purchase a $35 or higher plan? It normally takes up to 3 days to be in your account.

If you did then contact a CS_Agent to look into it for you by clicking on the SIMon chat button and type in Create a Ticket then follow the prompts.

Since you activated in December, you qualify for the More is Merrier promo where you get a one time free bonus 2gb of data and 500 minutes of international calling.

[Anonymous]

@luis2564 

For 2GB of monthly bonus data for Free* when you activations on $35, $40, $50,$60, $70 rate plans, for that Promo code for 2GB ,  2GBBONUS , that monthly bonus for 2GB no expires but you have to keep your plan and if you changed your plan you will lost the promo 2GB, just to you know.

note: it may take up to 2 to 5 business days for bonus data to be applied.

if you miss it or not apply yet you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[hTideGnow · Accepted solution]

HI @luis2564   did you activate plan $35 and above?    If so and if you did put in the code and if you have activated for over 72 hours,  then you can open a ticket with PM and they will confirm and add it back for you.

To open a ticket with PM support, click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

1. Type: Missing promotion
2. Click: My bonus is missing
3. Then click "Contact Us" , and then click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[HALIMACS]

@luis2564 

If you just activated on a $35 or higher plan, and used the promotion code in the Activation Portal, you will see the bonus in your "My Promotions" section of your self-serve within 48 hours.

Please review announcement from Public Mobile in the attached:

https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-2GB-of-monthly-bonus-data-fo...