activation fail

[wuxinyue]

I activated two sim cards yesterday. One seems fine but still cannot receive the call. Another one has some problem to port the phone # from rogers. Plz help me to fix it. @Mary_M @Shazia_K@Jeremy_M

[razakanjee]

@Shazia_K have you had a chance to look at my activation issue. 

I send a private message to you yesterday. 

Thanks

[Dmoney120]

My request is in regards to transferring from Virgin Mobile

[Azrael]

Hi shazia, just sent a pm regarding a koodo port in request. 

[Dmoney120]

@Shazia_K Have you been able to look into my activation issue.  I sent a private message to you yesterday.

[jstnbrks87]

@Shazia_K It works already! Thanks SO MUCH!!! 🙂

[jstnbrks87]

Thanks @Shazia_K I will reboot every hour and let you know when I recieve service 🙂

[Shazia_K]

Hello @jstnbrks87, 

I'm really sorry about this!

I see that the port completed yesterday, rest assured that there is a minor issue which occurred right after the port completed.

I have sent a ticket to our tech team, please periodically reboot your phone in about 45 minutes to 1 hour and everything should be working just fine.

Please let us know how it goes by posting here. 

Thanks,

Shazia 

[wuxinyue]

@Shazia_K received your private message. Thank you a lot. You'r the best.

[jstnbrks87]

@Shazia_K can you please help me with my activation you sent me a confirmation of activation yesterday but it is not active. I replied with 2 private messages! please it's been 6 days with no service 😞

[wuxinyue]

sent it! @Shazia_K

[Shazia_K]

Hello @wuxinyue, 

I'm very sorry about this but your private message is a little confusing. 

Can you formulate the message this way please: 

1: phone number to port:____________  with account number:_____________

2: phone number to port:____________ with account number:______________

awaiting your response 🙂

Shazia

[wuxinyue]

@Shazia_K i already private message your the information that you required last night with two required account #.

[razakanjee]

@Shazia_K I have sent you a message two days ago regarding my failed activation. I am still awaiting a reply.

[wuxinyue]

I just send you a private message. @Shazia_K

[Shazia_K]

@wuxinyue, 

Sorry about that! 

Can you send me the sim card number and email address used for activation?

[wuxinyue]

An entire day, I am waiting for the MOD to reply me and help me to fix... @Mary_M@Shazia_K

[wuxinyue]

@Mary_M can any mod at lease reply me, so I know you guys know I am in trouble of using PM? My credit card already go through 240 dollars. I do not want to cancel them. But if I have to... Cuz it is very annoyed...

[wuxinyue]

@Mary_M@Shazia_K@Saray_O pls help me 

[SnipaJay]

Unfortunately, PM does not have call centers or stores. You can create a help ticket here: https://publicmobile.ca/en/on/get-help  , message a mod (as you have already done), and it would be helpful to tag mods in posts. @Shazia_K @Saray_O

[wuxinyue]

is there any store in Ontario that I can go? Do you think the staff can help me to fix it?

[wuxinyue]

I understand it, just this mode is not going to work well. Yesterday, when I meet this situation, I was trying to call the help center... Since I do not know, they do not have one....

[SnipaJay]

There is only a few mods out there that can fix these problems. Considering the huge influx of people porting over, they're doing a good job. I know it can be frustrating (I had to wait a few days too) but be patient; they'll get it all fixed up soon enough.

[wuxinyue]

Seriously, it is very waste time to do this kind of serive. Everyone has to wait the MOD. But where are they.

[simplicity]

You will see in other threads that there are huge porting issues. I just signed up last night and had no activation issues at all as I decided to port my number on Monday after the promo ends. I think only a PM mod can help you now. 😞

[wuxinyue]

I treid contact them twice, but no one reply me. So I think maybe post will work.

[CaNuCk07]

You definitely need to contact the mods via private message and provide them with the below information, and sit tight.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...