activating new SIM card, locked out of account 2+ hrs ago, cannot access account after "1 hr" help

[darlicious]

@Sandy_CA25 

Yes you can but why don't we try to address your issue.

What is the message you are getting when you try to log in?

What does 611 say when you call it?

[Sandy_CA25]

Hello,

My account is still lock for 2 days.

Can I make a new account with a new SIM card?

Thank you

[softech]

@Sandy_CA25 you just activated the account today?? Is there phone working without issue and you just locked out of My Account/Self-serve?   If so,  just open a ticket with PM Support.     You can open ticket with Chatbot or message them directly

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is opened, make sure you keep checking the Community inbox here.  PM will communicate with you there.  Just note that they might be replying late as they seem to be very busy last couple days

[JK8]

@Sandy_CA25 

Was your credit card charged? If yes, put sim in your phone and reboot.

[LeePublic]

Try contacting a CSA. 

[esjliv]

Hi there @Sandy_CA25  - Welcome!

Try clearing your browser's cache.

I prefer opening a tab in incognito mode, as this helps with finicky websites.

Are you services working okay after activating?