account suspended

[WilliamBrisley]

I believe my account has been suspended, because I changed my visa and cannot change the numbers

[esjliv]

Well your My Account should tell you whether or not your account is Suspended @WilliamBrisley , does it?

Or how about when you call 611 from your device, what status does it tell you?

If you had too many failed attempts to change your credit card information, wait an hour before you try again. When you do, open a tab in incognito mode then try.

If still issues, see @RossN to get help with a CSA for updating your credit card information.

edit, if you services are working, and your account is showing suspended then is your account renewing today or tomorrow? If so, ignore those messages if you are set up for Autopay or have enough funds in your account to cover the renewal.

[Timer]

@WilliamBrisley 

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

and go to payment,,, manage payment method and update card information and save payment.

[RossN]

@WilliamBrisley hi if your self serve wont let you change or update your visa 

you need to contact customer service agent to help update 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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