account suspended after putting add-ons.

[chriscsk]

Hi,  

Today I decided to put a canada wide talk addon to my plan but after I did that my account was suspended.  Can someone please fix this?

[srlawren]

@SD08 consider it done--because it is 🙂

[SD08]

I just realized this is a duplicate topic with this other thread:
http://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/account-suspended-after-puttin...

Could a moderator or oracle merge them please? Thanks

[Samianauman]

Send a msg to mod dept @MarieHelene_L with your username and phone number with details issue they will look after you
And as other user said remove your personal details it's a fourm we not suppose to post personal details

[SD08]

Please don't post personal information like phone number here in this public forum. You should edit your post to remove the phone number (click the three dots in the upper-right corner of your post).  

Send your phone number and the details of your problem to a moderator by private message. They will fix this for you.  How to contact moderators:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

[chriscsk]

Hi,

My account was suspended while adding a new plan (canada wide talk).  When I try to reactivate the account in "my account" nothing happens.  What am I doing wrong?  How can the feature to reactivate your account not work?

Christian

[SD08 · Accepted solution]

You should send a private message with your phone number to a moderator to fix this.

How to contact moderators:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

I'll also tag one for you.  @MarieHelene_L