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account lock out

Whit12
Great Neighbour / Super Voisin

my account and password keep locking out?? 

2 REPLIES 2

Triguy
Mayor / Maire

Try using a different browser and incognito  mode.  Also clear your cache and cookies the reboot.

JoyLuck
Mayor / Maire

@Whit12 wrote:

my account and password keep locking out?? 


Wait 1 hour and try again.


Did you try the "Forgot your password" option?

 

Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. Also, you can try a different browser.


If you continue to have problems accessing your acct contact a moderator.

 

Here’s when and how to contact the Moderator Team:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
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