@jennifer_vassos wrote:Hi, i cant get into my account. i forgot my email and now i cant get to my account to change my plan. i couldnt find anyone to help me. how should i fix this and i need to talk to someone to help me solve this problem. please contact with me
@jennifer_vassos If you activated at a retail location then click here to register your selfserve account.
To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).
If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Please note that account verification may be required when contacting the Moderator Team
@jennifer_vassos once you are back into your acount there are 2 choices to change your plan at next renewal, the recommended one, or immediately which loses you what you paid for the current period and you are immediately charged for full cost of the new plan. Here's an article on switching plans https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan
Here's where and how to do it.
Stay safe.
