4 weeks ago
I did this by mistake i dont want it to charge my account, on rewards i already had 15 points, and bymistake i redeem the 15 points for 15cad, can you revet this please
Solved! Go to Solution.
3 weeks ago
@Chalupa_Batman wrote:@RowenGracious wrote:I did this by mistake i dont want it to charge my account, on rewards i already had 15 points, and bymistake i redeem the 15 points for 15cad, can you revet this pleaseHey @RowenGracious Usually they can't be reverted back once cashed. However, you can always ask a CS Agent to reverse it.You can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 A Customer Service Agent will reply to your community inbox here:https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
@RowenGracious wrote:I did this by mistake i dont want it to charge my account, on rewards i already had 15 points, and bymistake i redeem the 15 points for 15cad, can you revet this please
Hey @RowenGracious
Usually they can't be reverted back once cashed. However, you can always ask a CS Agent to reverse it.
You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
Rememberr that customers need to be using the chatbot to open tickets.
Thank you @Chalupa_Batman
